Administrative Support Officer-Access and Intake

Administrative Support Officer-Access and Intake South West Healthcare (SWH) is seeking an Administrative Support Officer to join our Access and Intake team at the Warrnambool Community Health Centre. In this fast-paced and rewarding role, you will be the first point of contact for clients, supporting their access to essential health services through reception duties, referral processing, appointment coordination, and collaboration with a skilled multidisciplinary team. If you are organised, personable, and passionate about delivering great client experiences, this is a fantastic opportunity to make a real difference in your community. Employment Type: Permanent part-time position - 40 hours per fortnight Location: Warrnambool Campus Classification: Administrative Grade 1 Salary range: $58,442.80 - $64,610.00 (pro rata) plus superannuation About the Role South West Healthcare (SWH) is seeking an enthusiastic and motivated Administrative Support Officer to join our Access and Intake team. If you are someone who enjoys connecting with people, delivering exceptional customer service, and supporting community access to vital health services, this could be the perfect opportunity for you. Based at the Warrnambool Community Health Centre, you will be a key part of ensuring clients receive timely and coordinated care. Your days will be varied and rewarding - welcoming clients at reception, processing and triaging referrals, scheduling appointments, and working closely with our multidisciplinary team to keep things running smoothly. What You will Bring Demonstrated experience in reception and administrative roles, with strong organisational and time management skills Warm, professional communication and interpersonal skills High attention to detail and confidence navigating digital systems Ability to work effectively in a busy, client-focused environment Relevant office administration qualifications, or a willingness to undertake further study Previous experience in a healthcare setting (highly regarded) Familiarity with data sets and TrakCare (an advantage) If you are looking for a meaningful role where you can contribute to better experiences and outcomes for our community, we would love to hear from you. Apply now and become part of the SWH team What we offer You will enjoy benefits such as: Excellent salary packaging options including meals & entertainment, novated leasing and additional superannuation contributions Internal and external professional development opportunities A range of internal development opportunities focusing on personal development such as resilience and mentoring workshops and comprehensive leadership programs Excellent terms and conditions of employment Who we are As an organisation SWH prides themselves on their values; Care, Respect, Excellence, Integrity and Leadership and their overall dedication to the local community. Learn more about SWH here. SWH respects all individuals and promote equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status. SWH is the major specialist referral centre for the South West region, and provides a comprehensive range of acute, sub-acute, specialist, community, mental health and aged services. With a population of 39,000 and a catchment of 100,000 Warrnambool is the regional centre to Victoria's Great South Coast. To learn about the vibrant town and region please visit: How to apply Submit your application by selecting the Apply button below and include a cover letter and resume by Thursday 11 December 2025. Please ensure you address the selection criteria as outlined in the position description. Employment Terms and Conditions will be in line with the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement . With the classification Administrative Grade 1. The successful applicant will be required to be eligible for and undergo the following: Police Record Check Employee Working with Children's Check, where required Current Immunisation status Note: If you experience any difficulties with this website, please email: **************@swh.net.au Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr