Senior Manager, Data Reporting and Insights

Senior Manager, Data Reporting and Insights Drive the strategic direction of data and insights, influencing executive-level decisions and delivering measurable business outcomes. Inspire and develop a talented analytics team, fostering innovation and positioning the function as a centre of excellence. Permanent role based at our Mascot Campus. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. The Senior Manager Data, Reporting & Insights is a senior leadership role within the Customer Care & Recovery (CC&R) portfolio and is responsible for the ownership and strategic direction of data, reporting, and insights. The role, reporting directly to the Executive Manager, leads a client services function that partners with operational teams across Customer Journey Operations, Customer Advocacy, Disruptions, and Global Contact Centres to deliver high-quality, actionable insights that drive business performance, uplift the customer experience, and reduce organisational cost. The role will collaborate closely with other cross-functional data, reporting & insights teams and will require an individual who is able to operate in a complex matrixed environment. The position is accountable for establishing and continuously improving robust data request and reporting processes, ensuring rapid turnaround times, and delivering exceptional storytelling to highlight opportunities for uplifting the customer experience and operational outcomes. This position leads, develops, and inspires a high-performing team, fostering a culture of excellence and innovation. The Senior Manager assures the integrity, accuracy, and security of all data assets, and is responsible for setting and upholding best practice standards in analytics, data governance, and stakeholder engagement. Success in this role will be measured by the ability to drive measurable business outcomes through data, build and maintain trusted partnerships with stakeholders, and position the Data, Reporting & Insights team as a centre of excellence within Customer Care & Recovery. The Senior Manager will represent the business unit in executive forums, advise on strategic initiatives, and ensure that all outputs are aligned with organisational objectives and regulatory requirements. His/Her senior position works collaboratively with a wide range of cross-functional stakeholders, both internal and external, to ensure that data, reporting, and insights strategies are fully aligned with broader organisational objectives and deliver measurable business outcomes. The Senior Manager Data, Reporting & Insights upholds a safe, inclusive, and high-performing work environment, champions best practice in data and analytics processes, and plays a key role in supporting organisational change and transformation initiatives through evidence-based decision-making and strategic data leadership. 10+ years’ experience in analytics, data, reporting, or insights, with at least 5 years in senior leadership. Tertiary qualifications in analytics, business, commerce, technology, or related discipline (postgraduate highly regarded). Expertise in analysing complex data and delivering actionable insights that drive business outcomes. Significant experience turning data into compelling visual material to highlight tangible business improvement opportunities. Advanced proficiency in data visualisation and analytics tools (e.g., Power BI, SQL, Tableau) and Microsoft Office Suite. Strong cross-functional stakeholder management and influencing skills, with experience engaging at all organisational levels. Proven ability to design and improve reporting processes, data governance frameworks, and scalable solutions. High commercial acumen, problem-solving capability, and ability to manage multiple projects in a fast-paced environment. Deep understanding of data privacy, compliance, and ethical considerations in analytics. Why Qantas? You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions; the destinations are endless. The Qantas employee benefits program offers amazing benefits that extend well beyond travel. We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. Be a part of something special and play your part in the Qantas story – get in touch today. Pleasenote: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship. #J-18808-Ljbffr