Receptionist - Emergency Department

Cambridge University Hospital NHS Foundation Trust Receptionist - Emergency Department The closing date is 10 December 2025 An exciting opportunity has arisen to join the Emergency Department Reception Team. We are looking for a motivated individual with excellent communication skills who can work accurately and effectively in a fast‑paced environment. You will provide a professional, patient‑focused reception service, ensuring all patients attending the Emergency Department are registered promptly and correctly. You will handle face‑to‑face and telephone enquiries from patients, relatives and other departments, and will undertake a range of administrative duties to support the smooth running of the service. The role requires strong IT skills, attention to detail and the ability to work well as part of a team. You should be able to remain calm under pressure and demonstrate a friendly and approachable manner at all times. You must be able to provide flexibility according to service needs. Please note the available shifts include afternoons, evenings, nights and weekends. Previous experience in a hospital or healthcare environment is desirable; however, full training will be provided. Main duties of the job Provide a high‑quality, welcoming reception service to patients, relatives and visitors. Register patients accurately on the departmental system, ensuring all required information is captured. Respond to incoming telephone and in‑person enquiries in a courteous and professional manner. Maintain patient confidentiality at all times in accordance with Trust policies and procedures. Support clinicians and wider ED staff with administrative tasks as required. Work efficiently under pressure in a busy clinical environment. Contribute to a positive and collaborative team culture. About us Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Job responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have: applied for a Graduate visa or you have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. The advert will close at midnight on 10 December 2025. Interviews are due to be held on 17 December 2025. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, a shopping concourse and day nurseries. Our good work programme currently includes providing reduced‑cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and a private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. Person Specification Qualifications Educated to GCSE level or equivalent NVQ level 2 Customer Service / Business Admin / ITQ or equivalent experience Typing qualification or equivalent Experience Experience of working in a busy office environment or reception role Experience of prioritising, planning and organising own tasks Working with guidelines Experience of customer service or dealing with the public Experience of IT packages – Microsoft Office Previous experience of working in the NHS Previous experience of working within medical records Experience of call handling Experience of dealing with difficult situations and confrontations Knowledge Understanding of confidentiality and data protection Understanding of customer service Knowledge of Trust information systems Knowledge of Medical Terminology Skills Good communication skills including telephone, email and face to face Ability to follow processes and procedures Good organisational skills Ability to meet deadlines Willing to take on/learn new skills Ability to show attention to detail and accuracy Ability to adapt to change Ability to work under pressure Ability to store Additional Requirements The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridge University Hospital NHS Foundation Trust #J-18808-Ljbffr