It Service Desk Analyst Help Desk Job Id # 493696 Device Technologies Australiapty Ltd Sydney
vor 3 Stunden
About us Device Technologies has been dedicated to improving patient lives through leading‑edge technology and services, supplying hospitals and healthcare professionals with high‑calibre medical solutions for over 30 years. We are renowned for the quality, dedicated service and ongoing support provided by our people. With HQ in Sydney, the company continues to grow, representing over 200 trusted brands and employing highly skilled staff located across Australia, New Zealand and Asia. Geared towards optimal performance our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce. The opportunity Are you a tech‑savvy professional with a passion for providing exceptional IT support? As a Service Desk Analyst you will deliver Level 1 and 2 support across Device Technologies, ensuring smooth and secure IT operations. You’ll troubleshoot issues, fulfil requests, support end‑users and contribute to a responsive and customer‑focused technology services environment. Responsibilities Provide Level 1 & 2 end‑user support across Windows and Mac environments Set up and support devices using Microsoft Intune and Autopilot Troubleshoot hardware, software and application issues via phone, email and chat Maintain incident queues and knowledge‑base documentation Use remote desktop tools (e.g. TeamViewer) to resolve technical issues What you’ll bring You are a proactive and customer‑focused IT professional who thrives in a fast‑paced support environment. You bring strong technical skills, excellent communication and a commitment to service excellence. Required: Tertiary qualification or diploma in IT or equivalent experience Strong technical skills in Microsoft Azure, Windows Server, Active Directory and Azure AD Experience with ticketing systems and knowledge‑base management Proficiency in person & remote support and hardware troubleshooting Solid understanding of ITIL principles and service desk best practices Ability to translate technical language into user‑friendly support Key skills & qualities: Strong communication and interpersonal skills Excellent problem‑solving abilities High attention to detail and ability to work independently or in a team A proactive customer‑focused approach with a mindset for process improvement Able to collaborate with colleagues for best outcomes Interested? To apply for this opportunity please click the apply button to be redirected to our candidate application portal. Device Technologies is committed to fairness and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, religion, ethnicity, disability, age or any other characteristic. We will undertake pre‑employment checks via an accredited background check provider for the successful candidate. An offer of employment will be subject to identity check, reference checks, right‑to‑work checks and, where applicable, police integrity checks. By proceeding and applying you acknowledge our hiring process and agree to undertake the required pre‑employment checks if successful. For certain roles, the successful applicant may be required to present certifications and/or vaccination status as per role requirements. Evidence of certificates or vaccination status will be requested during the interview process by management to qualify fit for role and prior to any offer. #J-18808-Ljbffr
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Council of the City of Sydney, Österreich Device Technologies Careers VollzeitAbout us Since 1992 Device Technologies has been dedicated to improving patients lives through leading edge technology and services supplying hospitals and healthcare professionals with high‑calibre medical solutions from around the 30 years Device Technologies has developed a reputation for the quality dedicated service and ongoing support provided by our...
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Council of the City of Sydney, Österreich Device Technologies VollzeitJoin to apply for the IT Service Desk Analyst role at Device Technologies . Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high‑calibre medical solutions from around the world. Over 30 years, Device Technologies has...
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Council of the City of Sydney, Österreich Device Technologies VollzeitThe opportunity… Are you a tech-savvy professional with a passion for providing exceptional IT support? As a Service Desk Analyst, you will deliver Level 1 and 2 support across Device Technologies, ensuring smooth and secure IT operations. You'll troubleshoot issues, fulfill requests, support end users, and contribute to a responsive and customer-focused...
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Council of the City of Sydney, Österreich Device Technologies Careers VollzeitA healthcare technology company in Australia is seeking a passionate Service Desk Analyst to provide Level 1 and 2 IT support. You'll troubleshoot issues across both Windows and Mac environments, manage incident queues, and utilize remote desktop tools to resolve issues. Ideal candidates should possess strong technical skills in Microsoft Azure, Active...
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