Refunds Team Leader

Refunds Team Leader Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Drive Change, Connect Communities Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation. We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians. The Opportunity As Refunds Team Leader, you will supervise and support the Refunds Team in processing and auditing refund applications, ensuring accuracy and compliance at every stage. You will provide training, coaching, and leadership to team members, fostering their professional development and maintaining high standards. In addition, you will advise on refund processes and interpret relevant acts, regulations, and legislation, offering guidance to both internal and external stakeholders. Preparing correspondence and reports, investigating opportunities for process improvements, and reviewing policy documentation to ensure best practice will also be key aspects of your role. Furthermore, you will analyse and resolve complex refund enquiries, ensuring all actions comply with departmental policies and relevant legislation. Liaising with stakeholders to address non-compliance and outstanding transactions will be part of your responsibilities, as will undertaking performance reviews and contributing to a positive and collaborative team culture. Currently there is one (1) fixed term opportunity available with the possibility of extension(s) or permanency. The successful applicant or applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment. About you Experienced in financial management practices and procedures Strong analytical and problem-solving skills High-level oral and written communication skills Skilled in negotiation and conflict resolution Proven ability to lead, develop, and motivate a team Proficient in using computers and relevant software packages Able to interpret and advise on acts, regulations, policies, and procedures Ideally, knowledgeable in Transport’s Executive Licensing Information System (TRELIS) As part of our team, you will enjoy A competitive salary, and 12% employer contributed superannuation and salary sacrifice options. Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance. A varied and exciting role where you will handle a wide range of customer enquiries. Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals. Work for an innovative Government agency with limitless long-term career prospects. Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years. How to Apply Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format: A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description. A (2) two-page summary responding to the following questions: Provide a short paragraph explaining what aspects of this position appealed to you and what makes you suitable for the role. Describe your experience with financial management practices and record keeping. What approaches or tools have you used, and how have they contributed to achieving your objectives? Provide an example of a time when you applied analytical and problem solving skills to overcome a challenge. Please nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor. Applications for this opportunity close at 3pm on Tuesday, 16 December 2025. Please ensure your application is submitted on time, as late applications will not be accepted. DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants. Our commitment to a diverse and inclusive workplace The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. #J-18808-Ljbffr