Manager, Complaints

vor 8 Stunden

City of Melbourne, Österreich Victorian Ombudsman Vollzeit

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation. The VO’s role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making. About this role Reporting to the Senior Manager – Complaints, the Manager, Complaints - First Nations oversees and supports culturally safe complaint handling, assessment, resolution, and works across the Victorian Ombudsman to lead complex projects and functions with a focus on First Nations people. The role undertakes strategic projects, and stakeholder engagement in the Complaints Group and the broader organisation to drive and support changes to increase our cultural capability and safety and support the implementation of the Treaty process and associated changes. Core to your success in this role is the ability to obtain a strong understanding of government services, complaint handling practices and human rights and develop and maintain relationships, collaboration and partnerships with First Nations people organisations such as First People’s Assembly, Treaty Authority ACCOs and ACCHOs. The role will manage the Senior Complaints Resolution Officer - First Nations, and work with the complaints leadership team to support VO staff to deliver inclusive and culturally sensitive services. Core to your success in this role is the ability to obtain a strong understanding of the Ombudsman Act 1973 (Vic). This role is an identified position available for Aboriginal and Torres Strait Islander applicants only. The position is classified under ‘special measures', section 12 of the Equal Opportunity Act 2010. Please review the position description for full details. How to apply Applications need to be submitted online via the ‘Apply Now' button. To be considered for this role, you must include a 1-page Cover Letter addressing the Key Selection Criteria. a Resume, no longer than 5 pages. VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process. We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people. VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements. #J-18808-Ljbffr

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