Administration Team Leader

Administration Team Leader – Icon Cancer Centre Richmond Location: Melbourne, Victoria, Australia; Employment: Full-time, Permanent, Weekdays only (Monday–Friday); Salary: A$60,000.00–A$70,000.00. Key Responsibilities Collaborate with the Senior Administration Manager to coordinate patient appointment times and maintain effective reception services. Supervise and support the Administration team, ensuring smooth operations and high standards of service delivery. Provide flexible support across various roles within the team as needed to optimise patient care. Process and validate Health Fund claims accurately. Manage daily cash, cheque, and credit transactions, ensuring end‑of‑day balance. Deliver superior customer service by ensuring efficient service delivery to patients and their families. Foster a collaborative team environment, encouraging input and feedback from team members. Communicate with patients and their families in a compassionate and friendly manner. Provide input and support for staff scheduling and leave coordination or monitor and report on staffing needs to support roster planning. Solve complex doctor requests. Facilitate a large number of patients daily. Manage a high number of inbound calls. Maintain KPIs. Skills & Experience Minimum three years’ experience in a similar role, including proficiency in electronic practice management systems. Familiarity with Medicare, DVA, and Private Health Insurance processes. Strong organisational and time management skills. Clear verbal and written communication abilities. Proficiency in computer systems, particularly in Word and Excel. Demonstrated commitment to delivering excellent client service, both internally and externally. Advanced knowledge of medical terminology (preferred). Company Overview – Icon Cancer Centre – Australia and New Zealand Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years of experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer‑metro and regional communities delivering on our mission to bring the best possible care, closer to home. For more information on our cancer services in Australia visit or Benefits and Culture At Icon, we offer careers that grow with you. Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre‑tax earnings – potentially saving you thousands Rewards Portal: Discounts and cash‑back on experiences, travel, dining & shopping. Employee Assistance Program: Access confidential external counselling and support services. Development Pathways: Set individual goals with leaders across the business and grow with us. Online Courses: Free access to an abundance of online courses in both clinical and non‑clinical categories. Paid Parental Leave: Supporting you both personally and professionally. Why Join Us Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally. Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day, and you’ll know your work is making a difference. Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. Opportunity, at Hand: We’re constantly innovating, delivering over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Hospitals and Health Care EEO Statement Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds. Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs. #J-18808-Ljbffr