Senior IT Helpdesk Technician

About the Role Fyfe is a multi-disciplinary consultancy providing engineering, environmental, planning, and surveying services across Australia. We work with clients in Energy & Resources, Infrastructure and Property sectors to deliver commercially pragmatic solutions. Additionally, we help clients advance their Energy transition goals through hydrogen, biogas and other solutions. To support our success we seek a Senior IT Helpdesk Technician to join our Melbourne office. As a Senior IT Helpdesk Technician, you will give technical support to end‑users via phone, email or in‑person; diagnose and resolve issues on desktops, laptops, printers and peripherals; set up and configure new workstations and mobile devices; install, upgrade and maintain software and operating systems; monitor the ticketing system; prioritize user requests; and provide on‑site support when required. Responsibilities Provide technical support to employees, troubleshooting hardware, software, and basic network issues via phone, e‑mail or in‑person. Install, configure, and maintain company IT systems, including computers, printers, and communication tools. Support the M365 suite, including Entra, Exchange, SharePoint and Teams. Manage user accounts, permissions, and security settings in various systems. Document technical issues and resolutions in the IT ticketing system. Assist in software updates, patches, and system maintenance. Provide training and guidance to staff on IT best practices and troubleshooting steps. Assist with new IT initiatives from design to delivery, including change management. Requirements 3+ years’ experience as an IT Helpdesk Technician or technical support role. Excellent problem‑solving and troubleshooting skills. Experience with Active Directory and Microsoft Entra. Customer‑focused attitude with a dedication to delivering exceptional service. Tertiary IT qualifications or industry certifications (essential). Very strong interpersonal and communication skills – written and verbal. Ability to work independently and collaboratively in a fast‑paced environment. Culture Fyfe values clients and people and has a culture built on respect, integrity and delivery of value. Modern working conditions, an inclusive management style and an open‑door policy create an environment where all levels of staff feel supported. We also offer a social club, encourage innovation and proactive project work, and run corporate partnerships that provide staff with a range of benefits. Benefits Competitive pay and financial support for professional development. Exclusive discounts at over 470 retailers (banking, accommodation, cars, retail and more). Salary‑sacrifice options for motor vehicles, portable devices and e‑bikes. Additional 6‑week paid purchase leave. Hybrid work environment and flexible working hours. Employee referral programme – $5,000. Graduate Development Program and secondments to Tier 1 clients. How to Apply If you meet the above criteria and would like to join our team, click the APPLY FOR THIS JOB button to submit your application. Follow us on LinkedIn to keep up to date with our news and projects. Please note, agency applications and those without full Australian Working Rights will not be accepted. Only shortlisted candidates will be contacted. Unlock job insights Salary match: Number of applicants Skills match Application Questions Which of the following Microsoft Office products are you experienced with? Which of the following statements best describes your right to work in Australia? How many years’ experience do you have as an Information Technology Helpdesk Technician? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop? Do you have technical support experience? What’s your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? Fyfe is a fully integrated engineering, environment, planning and survey firm, employing 465+ staff across 16 offices in major capital cities and regional centres in Australia. We provide opportunities for our people to undertake meaningful work across our key sectors in defence, energy, resources, renewables, property and infrastructure. At Fyfe, we’re more than just a workplace – we prioritise teamwork, culture, collaboration, development, diversity and benefits. Our Employee Value Proposition (EVP) embodies our commitment to fostering an environment where employees grow and thrive through exceptional consultancy services, career opportunities and community. #J-18808-Ljbffr