Senior Business Analyst

Senior Business Analyst Get AI-powered advice on this job and more exclusive features. NSW Department of Customer Service provided pay range This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$129,464.00/yr - A$142,665.00/yr Full‑Time Temporary to 30 September 2026 with the possibility of extension Parramatta location with hybrid working – weekly attendance About the team This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services processes, operations and systems across the NSW public sector. Involving the consolidation and optimisation of systems and processes across the BPO team, the program will lead to improved operational effectiveness and a better customer and employee experience. About the role The Senior Business Analyst will identify, analyse and document business processes and services including gap analysis between current and future state, to ensure readiness for go‑live and support efficient delivery of business operations and performance in line with organisational strategies and operational plans. Note - This is a Business BA role a not a technical/system/IT BA role. Recruitment process Successful candidates will be appointed to nominated roles in the Business Readiness Team in BPO. The skills and experience required Experience supporting projects that deliver HR, financial and service management transformations in a complex shared services environment with a diverse client base. Senior BA experience supporting harmonised business transformation solutions, including flexible, scalable processes and technology that support efficient business operations. Identify, analyse and document existing business processes, systems and other functional requirements to document and recommend improvements to enhance business operations and performance. Experience documenting and analysing business processes, and other functional requirements via detailed process diagrams with the ability to recommend improvements. Experience supporting and leading change impacts, risks, issues and interdependencies across multiple project streams. Business Analysis experience leading complex and sensitive consultations and negotiations with diverse internal and external stakeholders. The creation of high‑quality detailed documentation for Clients and internal business consumption. Finance and HR Transactional Processes. Understanding of shared services processing operations, including payroll and financial services (e.g. Accounts Payable and Accounts Receivable) within Government. Your day‑to‑day Identify and analyse existing business processes, service and other functional requirements to document and recommend improvements to enhance business operations and performance. Manage the development, facilitation, coordination and communication of initiatives and strategies applying best practice methodologies to ensure organisational consistency and improved business performance. Liaise with the internal customers and stakeholders to review and monitor effectiveness of tools, systems, methods and standards to ensure consistency and quality of outcomes. Influence and negotiate with stakeholder to obtain consensus for change initiatives to facilitate scoping and setting business priorities. Gather, analyse and translate business data to meaningful insights to support informed decision‑making to improve the effectiveness of processes and programs. Implement a structured project planning framework in accordance with approved standards, agile and best practice methodologies to improve efficiency, effectiveness and usability of systems and/or products. Partner with stakeholder to undertake projects and corporate initiatives to ensure requirements and standards are met and best practice techniques are used. Manage and coordinate planning and processes to ensure all critical business functionality is tested and a quality system is delivered and accepted by key stakeholders. What we need from you To apply, please attach a copy of your CV and a cover letter outlining your relevant experience and capabilities and answer the below Target Question. Target Question 1 Can you describe a difficult Client or Stakeholder negotiation you have been involved in? What was your role? How did you handle it and what was the outcome? Closing Date 26 November 2025 Salary Grade Grade 9/10, with the base salary for this role starting at A$129,464 plus superannuation. Additional information Click here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via . For assistance with recruitment process adjustments, contact or call 02 9494 8351. Seniority level Mid‑Senior level Employment type Temporary Job function Consulting and Other Industries Business Consulting and Services, Professional Services For more information, please visit our Diversity and Inclusion statement at our website . #J-18808-Ljbffr