Client Services Manager

Client Services Manager – Reporting Services Branch Join to apply for the Client Services Manager - Reporting Services Branch role at NSW Department of Communities and Justice. Location: Sydney CBD Employment Type: Ongoing full time Salary: from $99,938 to $110,271 per annum, plus employer contribution to superannuation and annual leave loading. What You’ll Do The Client Services Manager is pivotal to the smooth running and delivery of services across the state and is responsible for ensuring the effective operation of the Client Services Unit of the Reporting Services Branch. You thrive in a dynamic environment, demonstrating strong problem‑solving skills and the ability to multitask and think quickly. You are proactive and forward‑thinking, capable of managing your own workload with competing deadlines while addressing day‑to‑day client and staff matters, supervising operations, and ensuring timely delivery. Flexibility and a commitment to continuous process improvement are essential. Demonstrate strong communication and leadership skills, complemented by excellent organisational and time‑management abilities and a keen eye for detail. You value collaboration with colleagues and are committed to delivery exceptional support to clients. Plan and forecast for staff leave, unplanned absences, and training requirements, while managing day‑to‑day rescheduling to maintain resource availability and ensure service standards are consistently met. What We’re Looking For A sound understanding or the ability to acquire knowledge quickly about the Reporting Services Branch. Sound working knowledge of, or the willingness to develop proficiency in, systems used within Client Services, including OneTRIM, Oline Transcript Portal and FTR. An understanding ability to learn the functions and procedures of NSW courts and tribunals. What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs How to Apply Download the Role Description. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Click apply, attach an up‑to‑date resume (max 5 pages) and a cover letter (max 2 pages) with a brief outline on how you meet the requirements of the role. Assessment Questions Tell us about a time when you have helped employees to gain an understanding of a workplace change. What did you do? (Max 500 words) Provide an example of how you use technology in your role to increase efficiency and effectiveness? (Max 500 words) Applications close: 30th November 2025 at 11:59 pm. Contact For more information about the role or what it’s like to work for DCJ, please contact Jana Moa on | If you have any questions about the application process or would like to request a recruitment adjustment, please call Dean on or email the recruiter. Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information: A talent pool may be created for future ongoing and temporary roles within Reporting Services Branch is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr