Supervisor Service Operations

vor 3 Wochen

Council of the City of Sydney, Österreich Vertiv Vollzeit

Supervisor Service Operations is responsible for overseeing the management of both contract and non-contract orders, ensuring timely invoices and fulfillment to maximize revenue. This role involves monitoring orders backlog, purchasing service sales order items, and shipping available stock items on time. The manager will lead a team, cultivate strong customer relationships, and collaborate effectively with Service Sales, Service Operations, and Logistics to meet order KPIs and SLAs, while preventing penalties due to delays or process failures. Responsibilities and Measurement Criteria with Time investment Needed on Each: (This will describe the overall core responsibilities of the role, decision making responsibilities etc.) Contract and Non-Contract Orders Management: Oversee the processing of all contract and non-contract orders, ensuring compliance with company policies and customer agreements. Order Backlog Monitoring: Continuously monitor the orders backlog to prioritize and manage order fulfillment efficiently. Timely Invoicing: Ensure all orders are invoiced accurately and on time, contributing to the company’s revenue goals. Purchase Order Management: Manage the purchasing of all service sales order items promptly to meet customer demands. Shipping Coordination: Ensure all available stock items are shipped on time, coordinating with logistics to optimize delivery processes. Revenue Maximization: Develop strategies to maximize revenue from service sales orders, identifying opportunities for improvement. Team Management: Lead and motivate a team to achieve high performance, providing coaching, mentoring, and conducting regular performance evaluations. Customer Relationship Management: Build and maintain strong relationships with customers, addressing inquiries and resolving issues to enhance satisfaction. Cross Department Collaboration: Work closely with Service Sales, Service Operations, and Logistics to ensure effective cooperation and alignment with business goals. KPI and SLA Compliance: Ensure that all orders align with defined KPIs and SLAs, actively preventing penalties due to delays or process failures. Continuous Improvement: Identify areas for process improvement and lead initiatives to enhance operational efficiency and service quality. Qualifications: Required/ Minimum Qualifications: Bachelor’s degree in business management, operations, or related field. 5+ years of experience in service revenue management, order processing, or a similar role. Additional / Preferred Qualifications: Proven experience in managing order backlogs and ensuring timely invoicing and fulfillment. Strong skills in team management, customer relationship management, and cross-functional collaboration. Excellent organizational and time management skills, with a focus on maximizing revenue. Deep knowledge of accounting and financial principles, as well as local regulations. Proficiency in order management systems, ERP software, and reporting tools. Physical & Environmental Requirements: (To be used majorly for manufacturing jobs.) None Time Travel Needed: None #J-18808-Ljbffr

  • Assistant Manager

    Vor 7 Tagen

    Council of the City of Sydney, Österreich Operations Vollzeit

    About Capella Hotels and Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours...

  • F&B Supervisor — Fast-Paced Hospitality Leader

    vor 1 Tag

    City of Brisbane, Österreich Supervisor Vollzeit

    A leading hospitality destination in Brisbane is seeking a passionate Food & Beverage Supervisor to join their dynamic team. The ideal candidate will have exceptional customer service skills and a positive attitude, thriving in fast-paced environments and committed to delivering outstanding guest experiences. Full-time, part-time, and casual opportunities...

  • The Star Brisbane

    vor 1 Tag

    City of Brisbane, Österreich Supervisor Vollzeit

    Food & Beverage Supervisor About the Role The Star Brisbane is seeking passionate and professional Food & Beverage supervisors to join our dynamic team. If you bring energy, thrive in fast-paced environments, and take pride in delivering exceptional service with personality, we want to hear from you. Whether you're looking for full‑time, part‑time, or...

  • Event Operations Lead | Upscale Hospitality

    Vor 7 Tagen

    Council of the City of Sydney, Österreich Operations Vollzeit

    A luxury hotel in Sydney seeks an experienced Event Operations Assistant Manager and Supervisor to lead a dynamic team. In this role, you will inspire your team to deliver upscale guest experiences across all event-related services. Previous experience in a similar role and strong communication skills are essential. The position offers a vibrant, nurturing...

  • In Room Dining Supervisor

    Vor 5 Tagen

    Council of the City of Sydney, Österreich Operations Vollzeit

    About Capella Hotels and Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours...

  • In-Room Dining Supervisor — Elevate Luxury Guest Experience

    Vor 3 Tagen

    Council of the City of Sydney, Österreich Operations Vollzeit

    A luxury hotel group in Sydney is seeking an In Room Dining Supervisor. This role involves overseeing daily dining operations and leading a team to provide an excellent guest experience. The ideal candidate will have a hospitality management diploma and a passion for guest relations. Applicants should possess exceptional communication skills and be available...

  • Operations Supervisor

    vor 2 Wochen

    Council of the City of Sydney, Österreich REMONDIS Australia Vollzeit

    Join to apply for the Operations Supervisor role at REMONDIS Australia . Who we are REMONDIS Australia is part of a global leader in sustainable waste and water management. With a strong local presence and a commitment to positive environmental impact, we deliver essential services across the country. About the Opportunity As the Operations Supervisor ,...

  • Operations Supervisor

    Vor 7 Tagen

    Council of the City of Sydney, Österreich Compass Group Pty Limited Vollzeit

    Operations Supervisor Sydney CBD Location Monday - Friday | Time for Work Life Balance Join an Amazing Client in a Stunning Corporate Setting Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to intimate gatherings, we provide...

  • AVOPP809AU - Supervisor, Operations - Operations

    vor 2 Wochen

    Council of the City of Sydney, Österreich VSE Corporation Vollzeit

    Overview AVOPP809AU - Supervisor, Operations - Operations at VSE Corporation. Location: Bldg, 725 Aerodrome Rd, Camden Airport NSW 2570, Australia. Summary: As an Operations Supervisor, the incumbent will lead a team of hourly associates in the execution of all shipping and distribution of our parts throughout the country to our customers. This role is also...

  • Operations Supervisor, Delivery Services, AMZL

    vor 4 Wochen

    Council of the City of Sydney, Österreich Amazon Vollzeit

    Operations Supervisor, Delivery Services, AMZL Job ID: | Amazon Commercial Services Pty Ltd The Amazon Logistics (AMZL) team helps us consistently deliver for our customers by achieving maximum efficiency from our operational sites. As an Operations Supervisor in Delivery Operations (AMDO), you’ll oversee outbound parcel‑delivery operations – the last,...