Service Delivery Manager
vor 3 Wochen
Service Delivery Manager (IT) Location: Fiona Stanley Hospital, Murdoch, Perth. Employment type: Full-time Permanent, Hybrid role. Seniority level: Mid‑Senior level. Job function: Project Management and Information Technology. Industries: IT Services and IT Consulting. Responsibilities Maintaining consistent, high-quality ICT service delivery aligned with ITIL, SIAM, and Agile frameworks Monitoring service performance and ensuring compliance with contractual KPIs and SLAs Leading service reviews and improvement initiatives to enhance customer and user experience Acting as a primary contact for WA Health and hospital stakeholders on ICT service matters Coordinating incident, problem, and change management activities across multiple sites Managing and escalating KPI failures, risk, and issue resolution to ensure service continuity Chairing internal and external service delivery meetings and producing reports and dashboards Supporting audit readiness and governance activities, ensuring alignment with compliance standards Qualifications Excellent stakeholder engagement, communication, and influencing skills Proven experience in ICT service delivery within complex, multi-site or regulated environments Analytical ability to identify service gaps and implement effective improvement initiatives Strong understanding of ITIL-aligned frameworks and service management principles Demonstrated ability to manage service performance, KPIs, and contractual compliance Experience working with service management tools such as ServiceNow, Jira, Confluence, or Microsoft 365 Knowledge of change and release management processes within ICT environments ITIL 4 Foundation certification (desirable) Benefits The chance to make a real difference in healthcare technology and operations Leadership that values trust, care, innovation, and pride Professional development and ITIL certification support Opportunities to work with cutting‑edge digital and service management tools Access to training, mentoring, and leadership programs About Serco Serco is a place where you can grow and experience a place of challenge, opportunity, and reward. Join a team of 10,000+ professionals across Asia Pacific (APAC) and take advantage of flexible benefits to suit you in every stage of your life and career. #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
Vor 6 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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IT Service Delivery Leader
vor 3 Wochen
City Of Melville, Österreich Serco VollzeitA leading healthcare technology provider is seeking a Service Delivery Manager in Perth. This pivotal role involves leading ICT service delivery within healthcare, ensuring compliance with KPIs, and enhancing customer experiences. The ideal candidate will have strong stakeholder engagement skills and experience in managing service performance. This...
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Service Delivery Manager
vor 2 Wochen
City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
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Service Delivery Manager
vor 2 Wochen
City of Hobart, Österreich Bureau of Meteorology VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space...
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Service Delivery Manager
vor 8 Stunden
City of Hobart, Österreich Tideri Jobbörse VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau's Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather...
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Service Delivery Manager
vor 8 Stunden
City of Melbourne, Österreich Brennan VollzeitService Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Compnow VollzeitOverview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...
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Service Delivery Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Bureau of Meteorology VollzeitBureau of Meteorology provided pay range This range is provided by Bureau of Meteorology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$135,402.00/yr - A$152,073.00/yr Service Delivery Manager Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per...
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Service Delivery Manager
Vor 4 Tagen
City of Brisbane, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for Service Delivery Manager in Canberra, Brisbane and Melbourne. We are looking for the following Skills/Experience: At least 5 years’ experience in service delivery management including change management, incident management, and stakeholder relationship management. Manages the execution of business...
