Service Delivery Manager
vor 14 Stunden
Service Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True Performance System ensures we deliver better value and experience for our customers. Responsibilities Own the key Service Delivery relationship, delivering excellence in service assurance and liaising with internal technical staff on behalf of the client. Provide generalist network consultancy, be "application aware" and uncover growth opportunities with the client through new or product upgrades. Prepare and present client operational reporting at monthly meetings. Manage client SLAs and reporting, including driving enhancements. Scope and change management. Major incident management. Drive future technology roadmaps for the client. Recognised as a subject matter expert in Service Management Operations. Continuously improve operations and client engagement. Maintain customer satisfaction (measured by NPS). Assist in development of ITIL-aligned service processes and Continual Service Improvement Plans (CSIP) for client patch. Build relationships with Service Desk, key resolver functions, Account Management and key commercial functions. Develop deep understanding of client's business, including orchestration of strategic business planning, roadmaps and workshops. Qualifications & Experience Minimum of 3 years' work experience in a senior Service Management or Customer role. ITIL Service Management accreditation. Strong working knowledge of ITSM service delivery concepts. Demonstrated ability to position and present at a C-suite level. Demonstrated ability to lead and collaborate with a multi-disciplined team. Demonstrated skills in negotiation, organisation, and time management. Ability to work within a team and achieve results through others. Ability to influence external and internal stakeholders as part of a continuous improvement lifecycle for customers. Ability to manage and implement change – change agent and ambassador. Background from an MSP / Systems Integrator. Additional Information As part of our hiring process, you will be required to undertake a National Criminal History Check. Brennan is an equal-opportunity employer. #J-18808-Ljbffr
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Assistant Director Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
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Assistant Director: Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Compnow VollzeitOverview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Bureau of Meteorology VollzeitService Delivery Manager – Bureau of Meteorology – Melbourne, Victoria, Australia Base pay range: A$135,402 – A$152,073 per annum + 15.4% super. Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems that support trusted, reliable and responsive weather, water, climate, ocean and space weather services for...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Southern Star Care VollzeitService Delivery Manager – Southern Star Care Location: Mulgrave, VICJob Type: Full-Time About Us Southern Star Care is a dedicated provider of NDIS support services, committed to empowering individuals to live independently and achieve their goals. We pride ourselves on fostering a positive, inclusive, and supportive workplace culture, supporting those...
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Service Delivery Manager
Vor 3 Tagen
City of Melbourne, Österreich Acquire Intelligence VollzeitService Delivery Manager – Acquire Intelligence We're an award-winning global outsourcer providing contact center and back‑office services on behalf of our global clients. Join a place where innovation and teamwork support exciting missions worldwide. Our mission is to help businesses work smarter, simplifying how they operate, improving performance, and...
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Service Delivery Manager
Vor 7 Tagen
City of Melbourne, Österreich CompNow VollzeitCompnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex...
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Service Delivery Manager
vor 2 Wochen
City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
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Service Delivery Manager
vor 2 Wochen
City of Hobart, Österreich Bureau of Meteorology VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space...
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Service Delivery Manager
vor 14 Stunden
City of Hobart, Österreich Tideri Jobbörse VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau's Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather...
