Service Delivery Manager
vor 1 Woche
Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you. Job Description Why Compnow? Every Voice Counts – When you join our team, your skills and ideas will be welcomed. Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we. Do What’s Right – We make a point of keeping our skills current and increasing our impact. Create Connections – Your manager acts as a mentor to help guide you and your career. Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company. Perks and benefits: A free day of leave on your birthday Five weeks annual leave incentive Employee discounts on IT Equipment Employee discounts on accommodation in Bali, Indonesia Training programs designed for you Flexible working arrangements Long term career pathways What you’ll do? The Service Delivery Manager holds the accountability for delivery of all services to contracted Service Levels. This position sits in our Deployments Team and they are responsible for reviewing, completing and authorising Service Level Reports summarising Compnow Service achievements. Providing an escalation path to raise any issues of failed Service Delivery and requests for extraordinary service. Managing the contractual responsibilities and obligations related to the day-to-day operational delivery of agreed services. Management, development and mentoring of all delivery staff. Leading the operational team leaders to manage strategic and operational risks effectively. Ensuring ongoing customer satisfaction through formal meetings and reporting. Coordinating relevant subject matter experts to provide advice to customer requirements. What you’ll bring? Previous experience in a Service Delivery Manager or similar role. MSP experience is highly desirable. Experience managing service quality and SLAs. Solid experience leading and managing diverse operational support teams. Customer management and negotiation skills. Proven track record of managing customer escalations. What else do you need to apply? Travel on-site to our office in Notting Hill and client sites. Must be an Australian resident available to work full time without restrictions. Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working with Children Check. We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application. All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant. #J-18808-Ljbffr
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Assistant Director Service Delivery
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Assistant Director: Service Delivery
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Service Delivery Manager
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City of Melbourne, Österreich Brennan VollzeitService Delivery Manager – Brennan – Adelaide, South Australia, Australia Reporting to the Service Delivery Manager Team Lead, we are seeking a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. At Brennan, we believe that how technology is delivered is as important as what the technology is. Our True...
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Service Delivery Manager
vor 2 Wochen
City of Melbourne, Österreich Compnow VollzeitOverview Service Delivery Manager role at Compnow. What you’ll do Holding the accountability for delivery of all services to contracted Service Levels. Reviewing, completing and authorising Service Level Reports summarising Compnow service achievements. Providing an escalation path to raise any issues of failed service delivery and requests for...
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Service Delivery Manager
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City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
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Service Delivery Manager
vor 2 Wochen
City of Hobart, Österreich Bureau of Meteorology VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space...
