Datacenter It Technician
Vor 4 Tagen
OVHcloud Sydney, New South Wales, Australia Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Data Infrastructure and Analytics and Software Development Responsibilities Manage all IT infrastructure in your Datacenter. Ensure good customer relations and customer satisfaction are maintained on a daily basis. Manage monitoring alerts and customer ticket escalations. Ensure new infrastructure is racked and deployed in a timely manner. Apply best practices for installation and maintenance and ensure other technicians apply the procedures correctly. Comply with safety rules and regulations. Maintain and create new documentation and operational procedures. Carry out regular audits on internal technical procedures to check operations. Carry out regular technical inspections of the site infrastructure and make first-level diagnoses, ensuring the quality of information gathered in the relevant procedure. Ensure material process flows are complied according to set processes in place. Ensure inventory levels are sufficiently stocked for DC maintenance and upgrade activities. Able to work in shift timings to support the data center operations. Draft end-of-shift report and communicate progress status effectively to stakeholders on a daily basis. Required Skills Ability to follow and document internal procedures. Basic knowledge in Microsoft Office – able to draft reports to communicate progress and highlight delays. Knowledge of the Datacenter Industry. Knowledge of Computer Hardware. Advanced sense of Customer Service. Excellent interpersonal skills. Excellent communication skills within a team. Proven organizational skills, autonomous and adaptable. 2 years higher education in IT. #J-18808-Ljbffr
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Sydney, Österreich OVHcloud VollzeitOVHcloud Sydney, New South Wales, Australia OVHcloud Sydney, New South Wales, Australia Get AI-powered advice on this job and more exclusive features. - Manage all IT infrastructure in your Datacenter. - Ensure good customer relations and customer satisfaction are maintained on a daily basis. - Manage monitoring alerts and customer ticket escalations. -...
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