Lobby Lounge Manager

Join to apply for the Lobby Lounge Manager role at Westin Hotels & Resorts . Job Number Job Category Food and Beverage & CulinaryLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, AustraliaSchedule Full TimePosition Type Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Position Summary Rise with us and take the lead in ensuring the smooth and seamless operation of our Lobby Lounge. You’ll bring energy, structure and connection to the guest experience while building a collaborative and service-focused team culture. Responsibilities Review rosters & productivity Manage reservation systems and correspond with guests regarding enquiries and complaints Aid the Food & Beverage Manager with planning and implementing promotions and events Be able to step in operationally to cover various roles within the venue Communicate in a clear and effective manner, hold team accountable Build and maintain rapport with associates and contribute to creating a collaborative and cooperative team environment Drive roll‑out of team trainings and maintaining staff engagement through ongoing development Have a regular presence in operations to ensure standards are being met Own BSC goals by leading the team towards achieving them Be a supportive and empowering leader who encourages initiative, ownership and growth About You Current RSA certificate Experience in a similar food & beverage leadership role Full Australian working rights Confident in managing people, service, and productivity in a busy venue Passionate about team development, customer service and operational excellence Solutions-focused with a calm, can‑do attitude Committed to creating a welcoming, high‑performing workplace Our Benefits Exclusive staff discounts on food, beverage and hotel stays (including all Marriott International properties) for you, your family and friends Life With the Works program including flexible working hours, sabbatical leave, and paid birthday leave Unlimited access to global learning and development programs and career growth across Marriott International Employee Assistance Program for emotional, physical and financial wellbeing support Employee Referral Incentives – refer a friend and get rewarded Be part of the largest hotel group in the world that values equality, diversity and inclusion Equal Opportunity Employment At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr