Manager Review

Role Title: Manager Review Clerk Grade: 11/12 Employment Type: Ongoing/ Permanent role, Full-time Hybrid vs In-office requirements: Location flexible across Revenue NSW offices with hybrid working. Weekly attendance at Parramatta would be preferred. The Review Team sits within the Advisory & Review area of Technical Advisory Services. The team conducts independent reviews of tax assessments and decisions made by the Chief Commissioner of State Revenue. It is a high-performing, collaborative team who are committed to accuracy, customer service, fairness and innovation. Your day-to-day You lead and manage a team handling more than 4,500 objections per year, to assessments and decisions across various state taxes, duties, levies, and grants. You ensure fair, accurate, and timely resolution of matters in line with legislative requirements and statutory timeframes while maintaining high-quality customer service. You improve decision-making consistency and quality by sharing technical knowledge and legal precedents and collaborate across the various business areas to support sound and defensible outcomes. You identify and communicate emerging trends and issues that impact policy, legislation, training, and customer education. You engage with stakeholders on legislative projects and compliance initiatives to achieve corporate objectives. You drive continuous improvement in processes, systems, and knowledge sharing to enhance efficiency and capability. To be successful in this role you will demonstrate The ability to lead, engage and develop a group of highly skilled team members Thorough knowledge of State tax legislation Highly developed oral and written communication skills, and the ability to distil complex issues Superior negotiation, conflict resolution and problem-solving skills with the ability to balance and manage competing tasks and priorities A demonstrated ability to work collaboratively with others and to build and maintain strong relationships with partners and stakeholders Strong project management capabilities Why Join Us? Inclusive and flexible work environment Supportive team culture with professional development pathways About Revenue NSW Revenue NSW is the state’s principal revenue management agency and a proud part of the Department of Customer Service. Our mission is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt—ensuring vital services are funded and communities are supported. We’re proud of our diverse, inclusive, and regionally connected team, and we embrace flexible working arrangements that support work-life balance. This role can be based at any of our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or Wollongong—giving you the freedom to work where it suits you best. How to apply Please attach your updated resume (maximum 5 pages) and cover letter (maximum 2 pages) outlining how you meet the skills and experience of this role. For any queries about the role, please reach out to Rhonda Kable - Salary Grade 11/12, with the base salary for this role starting at base $145,378 plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 19th November 2025, Wednesday at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr