Senior Business Analyst

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same. Your Role As a Senior Business Analyst in our Connectivity & Network Practice, you will be analysing data to improve systems and processes, and documenting requirements for projects. You'll ensure that business needs are clearly understood and translated into actionable technical solutions, supporting efficiency and profitability across telecom operations. This role can be based in Sydney, Melbourne, Canberra, Brisbane, Adelaide, Perth or Hobart. You will play a key role in: Requirements Analysis: Elicit, analyze, and document business and system requirements from stakeholders using workshops, interviews, and document analysis. Data Analysis: Monitor and analyze telecom usage, performance metrics, and costs to identify trends, inefficiencies, and opportunities for improvement. Process and System Improvement: Evaluate current business processes and systems to identify gaps and propose solutions that increase efficiency, productivity, and profitability. Liaison and Communication: Act as a bridge between business users and technical teams, ensuring clear communication and understanding of project goals and deliverables. Documentation: Create comprehensive work products, including technical specifications, process maps, use cases, and status reports. Project Support: Assist in project planning, coordination, and quality assurance activities, supporting project managers and technical teams throughout the project lifecycle. Reporting: Develop and generate reports for stakeholders, presenting findings and recommendations to support informed decision‑making. Your Profile Education: A bachelor's degree or tertiary qualification in business analysis, information technology, telecommunications, or a related field. Analytical Skills: Strong analytical and problem‑solving skills with expertise in data analysis tools and techniques, including advanced spreadsheet use. Telecom Knowledge: Understanding of telecom systems such as Telecom Expense Management (TEM), Network functions, Service Assurance, OSS, and BSS. Documentation Skills: Proficiency in documenting business processes and system requirements. Communication and Collaboration: Excellent interpersonal skills to work effectively with diverse teams and stakeholders. Impact Assessment: Ability to understand and assess the impact of system changes on business processes. Agile Experience: Hands‑on experience with Agile methodologies and tools like Jira and Confluence. What you'll love about working here Experience a Positive Work‑Life Balance : We prioritize your well‑being with hybrid and flexible working arrangements, making it easy to balance your personal and professional life. Own your Growth : Dive into endless learning opportunities with courses from Capgemini University and numerous external certifications. Benefit from digital learning platforms and specialized campuses in AI, Cloud, Data, and Sustainability. Propel your career with our award‑winning Career Acceleration programs. Thrive in an Inclusive Environment : We don’t just believe in inclusion; we live it. Be part of a workplace that values authenticity, inclusion, and belonging. We encourage applications from all backgrounds, even if you don’t meet every requirement. Research shows that individuals from underrepresented groups often hesitate to apply unless they meet every criterion. If you’re excited about this role, we welcome your application and invite you to share what you can bring. Work with Integrity : Join a company recognized by Ethisphere as one of the World’s most Ethical companies. Collaborate with Industry Leaders : Gain exposure to top global companies, including 145 of the Fortune 500, through your work with Capgemini. Showcase Your Skills : Participate in our internal annual global tech challenges and help address world issues. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. #J-18808-Ljbffr