People Services Lead

Five Good Friends is an approved aged care and NDIS service provider. We empower our Members (what others call clients) to live vibrantly in their own homes by building a dedicated care team around them and their families. Our innovative software seamlessly coordinates logistics, allowing our teams to focus entirely on delivering exceptional care. We are a company where purpose drives impact. Every day, our work helps people live their best lives, and that critical mission starts with our people. To meet growing demand - we deliver over 30,000 home visits a month - we are strengthening our People function. We need to ensure every team member feels supported, valued, and confident to do their best work. That's where this role comes in. At Five Good Friends, you're among friends. This isn't just a tagline; it’s the core of our People Strategy. We are committed to fostering a workplace that is dynamic, inclusive, and deeply caring. We leverage smart technology and streamline processes to create the essential foundations that help every employee thrive. We know a safe, seamless, and high-quality employee experience requires thoughtful systems, consistent support, and great people leadership. That’s why we’re looking for a People Services Lead who can help us: Lead and develop our People Services Coordinators Ensure smooth and accurate HR operations across the employee lifecycle Champion digital optimisation and maintain data excellence across our systems Strengthen our compliance, onboarding, and workforce processes Drive continuous improvement and create simple, intuitive employee experiences If you're passionate about operational excellence, people-centred service, and building scalable HR foundations in a purpose-led organisation, we’d love to hear from you. Because when you're among friends, you grow, succeed, and make a real difference, together. Still need to know more before you apply… You’ll be part of our People Team, supporting both Five Good Friends and The Lookout Way. The People Services Lead plays a pivotal role in delivering smooth and responsive HR operations across the organisation. This is a newly established, full-time role, where you’ll shape how our People Services function operates – and have real influence over processes, systems, and culture. The core responsibilities of the role include: Leading and coaching the People Services Coordinator team Providing level-1 escalation support and practical HR guidance Ensuring accurate and consistent HR operations, processes, and employee records Maintaining and improving onboarding, contracts, compliance and employee benefits processes Driving digital improvements across HR platforms, including HRIS and employee self‑service tools Supporting cyclical HR activities such as remuneration reviews and employee surveys Ensuring documentation, SOPs, and policies are current and aligned to real‑world practice Maintaining HRIS data integrity, reporting, and workforce insights Staying across Fair Work, award, and compliance requirements Do you have what it takes? Qualifications in Human Resources or equivalent experience Experience in HR operations and supporting or leading a small team Strong operational and digital mindset — you love efficient systems and clean data Sound understanding of awards, Fair Work, and HR compliance Ability to work collaboratively with stakeholders across multiple areas A proactive, inclusive, and compassionate approach — we care for the people who care for others Unlimited working rights in Australia A successful National Police Check, or willingness to apply What’s in it for you? The way we work and the perks we offer are designed to help you live a fulfilling life. The work we do is meaningful, and the problems we solve are interesting. Great pay that matches your skills and experience. Flexible working – based at our South Brisbane HQ, with the option to work from home a few days a week. $500 yearly wellness allowance to spend on anything that helps you feel good outside of work. Extra time off – after 2 years, you’ll earn an extra day of annual leave each year. You can also buy more leave if you’d like. Free, confidential counselling through our Employee Assistance Program. Parental leave support – we top up wages for eligible caregivers, and primary caregivers get extra super during their first year of unpaid leave. Free Five Good Friends membership (worth over $7,000/year) for a loved one receiving care. We’re a genuinely great place to work – our employee engagement scores are 17% above the industry average. Okinawa trip – after 5 years with us, we’ll send you to Japan to visit the community that inspired Five Good Friends. Flights, hotel, and transfers are all covered. Find out more about Five Good Friends here: How to Apply If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation. Please, no communication from external agencies or recruiters. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have a current Police Check (National Police Certificate) for employment? What’s your expected annual base salary? How many years’ experience do you have as a team manager? We look forward to receiving your application. #J-18808-Ljbffr