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Customer Success Specialist
vor 4 Wochen
About The Team The Customer Success Team at DoorDash's In‑Store division is the heartbeat of our customers. We are a diverse, global team that helps customers meet their business goals through creative problem‑solving, data, and deep product knowledge, always with a customer‑centric approach. Our team consists of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. About The Role We are looking for a Customer Success Specialist to secure the long‑term success of our customers by providing support throughout their entire life cycle—deployment, training, and adoption. This role ensures clients receive a world‑class experience and opportunities to grow their business. You’ll work closely with our team to deliver exceptional customer experiences, build strong relationships, and drive business outcomes for hospitality operators. Responsibilities Manage your book of business, ensuring strong customer health and adoption. Achieve gross‑and‑net retention revenue targets while identifying upsell opportunities to pass to our account development teams. Develop success plans to ensure customer objectives are achieved and become a trusted advisor with key stakeholders and executive sponsors. Maintain data integrity to track key metrics (specifically ROI), analyze findings, and recommend optimizations that demonstrate clear business value. Become an expert on our In‑Store platform, providing technical and business solutions. Assist with product adoption and optimization to help clients maximize their investment and success. Work seamlessly with various teams across our In‑Store division. Ensure we deliver high‑quality, thoughtful products to our clients through effective cross‑functional collaboration. Qualifications 2+ years of experience in Customer Success or Account Management, with excellent verbal and written communication skills. Demonstrated ability to communicate, present, and influence credibly at all organizational levels, including executive and C‑level. Experience building and implementing systems and processes for internal communication, managing multiple projects with strong attention to detail. Passion for helping customers succeed and a natural curiosity for understanding and solving business challenges. Thrives in collaborative environments, working seamlessly with cross‑functional teams while maintaining a customer‑centric focus. Seniority Level: Entry level #J-18808-Ljbffr
