Customer Success Specialist
vor 4 Wochen
Join to apply for the Customer Success Specialist role at Quandoo | Online Restaurant Booking Quandoo is looking for a tenacious and results-driven customer success specialist to join the team Our mission is to improve the way hospitality venues connect with diners in the digital world. Job Description As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. Our team operates as three focused verticals: Onboarding, Partner Support, and Growth & Retention. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo Partner Support: our frontline team handling all incoming communication channels - phone, chat and email Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach Your initial placement in one of the verticals will be based on your experience and the needs of the business. Responsibilities Provide a high-level of support to our partners restaurants Understand the partner lifecycle and how the three verticals work together Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value Maintain an expert level understanding of our product and service to clearly communicate the value Have a commercially minded approach to nurturing our partner base Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product Be the voice of our partners to provide internal feedback on how we can improve Your Profile 1-2 years experience in providing an exceptional customer experience in the B2B sector Proactive approach with a sales undertone to servicing our partners Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders Proven experience in successfully overcoming challenging situations The ability to work autonomously and be self-disciplined Understanding of the importance of teamwork A keen eye for detail and accuracy when performing tasks Efficient time and priority management skills Additional Information Flexible working conditions Opportunity to work on both local and national level where your skill sets are diversified No Boredom Quandoo offers challenges and development every day Personal Development annual allowance of 200 euros (available once probation has been passed) Contribute to the success of the company - Learn your role and become an industry expert The opportunity to work with people from all around the world Fun working environment - collaborate with highly motivated colleagues Access to Quandoo's EAP - Nilo Health At Quandoo, we bring gastronomy and technology together. We are committed to the growth of every team member and support collaboration across organizational boundaries. #J-18808-Ljbffr
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Customer Success Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich The Access Group VollzeitCustomer Success Specialist page is loaded## Customer Success Specialistremote type: Office Basedlocations: Sydney - Chatswoodtime type: Full timeposted on: Posted Todayjob requisition id: JR We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You....
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Customer Success Specialist
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City of Brisbane, Österreich GCG Health Safety & Hygiene VollzeitCustomer Success Specialist Join to apply for the Customer Success Specialist role at GCG Health Safety & Hygiene We’re looking for a Customer Success Specialist to be the key point of contact for clients using Exposi, our industry‑leading hygiene management system. You’ll be the go-to person who makes sure every client feels supported, confident and...
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Restaurant Tech Customer Success Specialist
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Lease Operations Specialist
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Customer Success Specialist
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Customer Success Specialist
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Hybrid Customer Success
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Council of the City of Sydney, Österreich The Access Group VollzeitA leading software provider in Sydney is seeking a detail-oriented Customer Success Specialist. This role focuses on ensuring data accuracy and supporting clients effectively. Ideal candidates will have previous data entry or customer support experience, a passion for problem-solving, and attention to detail. The position offers a chance to progress within...
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Customer Success Specialist
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Council of the City of Sydney, Österreich Rokt Group VollzeitRokt is a global leader in eCommerce technology, specialising in unlocking value for businesses by optimising the "Transaction Moment", the critical period in the online customer interaction where customer attention and intent are highest. Rokt’s technology powers over 7.8 billion transactions per year, reaching over 400 million unique customers per...
