Customer Success Specialist

Rokt is a global leader in eCommerce technology, specialising in unlocking value for businesses by optimising the "Transaction Moment", the critical period in the online customer interaction where customer attention and intent are highest. Rokt’s technology powers over 7.8 billion transactions per year, reaching over 400 million unique customers per month and powering relevancy for the largest eCommerce businesses worldwide, including Expedia, Best Buy, Lowe’s, Walgreens, Ticketmaster and thousands more—including leading Australian ECommerce platforms like THE ICONIC and David Jones. Rokt’s platform applies advanced machine‑learning algorithms to trillions of data points, delivering highly relevant offers, messages and experiences at check‑outs to increase ancillary revenue, strategic partnerships and advertising revenue for eCommerce platforms while enhancing end‑user experiences. We’re a hyper‑growth company building a high‑impact team of smart, humble, and ambitious people who love solving complex problems and delivering results. About the Role We are looking for a Customer Success Specialist – Performance Marketing to lead the post‑sale success and performance of our Australian enterprise advertising accounts. This highly visible individual‑contributor role blends customer success, ad performance optimisation and advertising strategy to drive value and growth across a global eCommerce portfolio. You’ll be the technical and strategic point of contact for our top‑tier clients, ensuring their campaigns deliver measurable impact and long‑term ROI. Key Responsibilities Client Success & Performance Support Sales with pre‑sale technical insights and own the client success strategy post‑contract. Deliver on client success KPIs, including campaign adoption, retention and revenue growth. Own onboarding, activation and ongoing success of strategic clients across Rokt’s ecosystem. Act as a trusted advisor, proactively identifying opportunities to increase performance, drive adoption and expand the use of Rokt’s solutions. Deliver compelling QBRs and strategic roadmaps that translate insights into impact. Advertising Optimisation & Insights Use data‑driven storytelling to recommend targeting strategies, campaign optimisations and A/B tests to maximise advertiser return. Partner with Product and Data teams to surface new insights, custom solutions and platform features that deepen value for each client. Cross‑Functional Collaboration Collaborate with Sales during pre‑sale and upsell opportunities to articulate the technical feasibility and business value of Rokt’s platform. Liaise with Product, Engineering and Marketing teams to champion the voice of the customer, influence roadmap priorities and resolve escalations. Technical & Strategic Expertise Serve as the technical SME across campaign architecture, eCommerce integrations and performance marketing tool capabilities (e.g., first‑party data, audience targeting, measurement). Qualifications At least 3 years of experience in similar roles within digital marketing, customer acquisition or CRM/retention at an agency or SaaS company (MarTech or AdTech strongly preferred). Familiar with presenting to senior client stakeholders. Strong understanding of the digital marketing landscape with a constant curiosity to learn more. Familiarity with A/B testing, CRM tools, channels such as Facebook and Google, website personalisation, etc. Passionate commitment to the customer and to product quality. Track record of driving revenue growth and sales efficiencies through client relationships. Benefits Target total compensation ranges from $118,000–$128,000, comprising a fixed annual salary of $95,000–$100,000 (including super), quarterly bonuses and an employee equity plan grant. World‑class benefits including gym allowance, tech allowance, daily breakfast & lunch, trips abroad, and more. Equity grants as part of a share‑holder program. Equal employment opportunities are available to all applicants without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr