Customer Success Specialist

Vor 2 Tagen

City of Brisbane, Österreich Scout Talent Vollzeit

Customer Success Specialist Scout Talent is an Australian success story in the talent acquisition tech space. We're a Total Talent Acquisition Solution combining smart, intuitive software with human expertise of specialists who care deeply about delivering real outcomes. Our products and services help clients across the globe attract, recruit, and retain the best people in their industry. With over 20 years of experience, we've built a business that thrives on connection, collaboration, and curiosity. Our global HQ in Milton, Brisbane, is the heart of our operations – alive with energy, fresh ideas, and a shared commitment to innovation and impact. When it comes to AI and automation, we're all in. We don't just embrace it – we live it, day in and day out. By working smarter, we spend more time where it counts : delighting our clients, growing our careers, and changing lives. Scout Talent is looking for a full-time Client Success Specialist based in Milton, QLD. Reporting to our Team Leader in Client Success, this is a strategic, relationship-focused role where you'll own a portfolio of clients and be responsible for guiding them to success with our recruitment software. This isn't just triage or reactive support. It's about building lasting relationships, becoming a trusted advisor, and proactively adding value at every stage of their journey. Responsibilities Responding to client enquiries via email and phone Troubleshooting and resolving product-related questions Training and onboarding new clients onto our platform Supporting demos alongside Account Executives to showcase our product Advising clients on recruitment strategy and best practice Championing user needs to our internal teams and product roadmap Managing and nurturing your own set of dedicated clients Collaborating across teams to continuously improve client satisfaction Qualifications You have at least 1–2 years' experience in a customer service, recruitment, or HR-focused role, but we're flexible. Experience delivering training, workshops, or webinars Working knowledge of CRM or ATS platforms Familiarity with KPIs, reporting, or success metrics Talent acquisition or internal recruitment experience Exposure to HR tech, SaaS, or support environments What We Offer Competitive first-year OTE of A$75,000–A$80,000 (includes base salary, super, and performance-based incentives) Extensive training and onboarding support Regular milestone incentives and quarterly award nights Leadership and career progression programs Dedicated 1 : 1 coaching and ongoing development Monthly recognition awards and team celebrations Global top-performer trips – just back from Tokyo, next Hong Kong Weekly "Cheers & Victories," fresh snacks, team lunches, and more Buzzing office culture where collaboration and energy drive everything we do Apply today and take the next step in your career with Scout Talent – where great client relationships start with you. #J-18808-Ljbffr

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