Customer Success Specialist
Vor 2 Tagen
Customer Success Specialist (Agriculture) TRG (Tenth Revolution Group) is proud to be partnering exclusively with SwarmFarm Robotics, a pioneer in autonomous agriculture technology. We are helping them grow their Field Operations team with a Customer Success Specialist who is passionate about supporting farmers and driving adoption of innovative AgTech solutions. Please note the ideal candidate will ideally be based near Kondinin, though nearby Wheatbelt locations such as Narrogin, Merredin or Corrigin would also work well. The role requires occasional travel across the region About the Role As a Customer Success Specialist, you will be the champion for SwarmFarm customers, guiding them through the full lifecycle from onboarding and training to ongoing support and adoption. You will be the trusted point of contact, helping farmers get the most out of their autonomous farming systems and ensuring every interaction meets SwarmFarm's high standards for customer success. Who We're Looking For Agronomists Individuals with knowledge of geospatial tools, QGIS / GIS Software, GPS systems etc University graduates with an Agribusiness, Agriculture, or AgTech degree Candidates with general farming or on-farm experience Professionals with precision agriculture-related experience Key Responsibilities Train customers on SwarmFarm systems, including doing on-farm visits Conduct one-on-one and group training sessions remotely and on farm Organize mapping and planning activities with farmers Act as the primary customer advocate, addressing issues and championing customer needs internally Support adoption, ROI tracking, and sustainability outcomes for farmers Collaborate with Sales, Product, and Operations teams to identify opportunities and improve processes Maintain accurate records, reports, and insights to continuously improve the customer experience Skills and Experience Ideally, you will have some of the following skills and experience: Knowledge of precision farming data, GPS systems, and QGIS or other GIS software Knowledge of farming systems and agricultural operations Strong computer literacy, attention to detail, and good communication skills Experience in customer relationship management Empathy, sound judgment, and the ability to anticipate customer needs Why SwarmFarm? SwarmFarm is driven by three core values: It Matters - Making a real difference for farmers and sustainable agriculture Get It Done - Solutions-focused and committed to delivering results We Win Together - Success is shared across customers, partners, and team members #J-18808-Ljbffr
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Shire Of Narrogin, Österreich Tenth Revolution Group VollzeitA leading technology partner in agriculture is seeking a Customer Success Specialist to support farmers by providing training and ensuring effective use of autonomous farming systems. Based in Western Australia, the ideal candidate will work closely with farmers to enhance their operations and drive adoption of innovative AgTech solutions. Responsibilities...
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