Customer Service Representative – Office Furniture
vor 3 Wochen
Customer Service Representative – Office Furniture (Online Enquiries & Orders) We are seeking a customer-focused, detail-oriented Customer Service Representative to join our team, specialising in responding to online enquiries, preparing quotes, and processing orders. You’ll be joining a dynamic, talented, and supportive team that thrives on collaboration, problem-solving, and delivering the best outcomes for our customers. We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team. The Company Established in 1982 Empire boasts over 40 years’ experience in the supply and installation of office furniture to businesses throughout Australia. Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are. Empire services many high profile corporate, government departments, local and regional business customers, and the home office market. We are proud to say we have a considerable number of loyal customers whom we have worked with over many years to provide the best solutions to their office furniture needs. Our skilled and well-trained staff are focused on exceeding our customers' expectations. At Empire, our people drive our culture by striving for excellence and living our values: Customer First, Expertise, Integrity, Quality, Collaboration & Empowerment. The Role You’ll be the first point of contact for our online customers, ensuring they receive prompt, accurate, and friendly service. Your responsibilities will include: Responding to website, email, and live chat enquiries in a timely and professional manner Preparing accurate and competitive quotes based on customer needs Processing online orders and ensuring all details are correct before dispatch Liaising with suppliers, warehouse, and delivery teams to ensure smooth order fulfilment Following up on quotes to convert opportunities into sales Maintaining accurate customer records in our CRM system Providing product information, availability, and delivery timelines to customers Supporting the sales team with administrative and service tasks About You We’re looking for someone who is: Customer-focused – passionate about delivering great service and building relationships Organised & detail-driven – able to manage multiple tasks without missing the small stuff Tech-savvy – comfortable using CRM systems, email, and Microsoft Office (experience with eCommerce platforms like WooCommerce is an advantage) A strong communicator – clear, friendly, and professional in both written and verbal communication Proactive – able to follow up leads, resolve issues, and take ownership of tasks Preferred experience: Previous experience in a customer service, sales support, or admin role (ideally in retail, eCommerce, or similar) Exposure to quoting and order processing Knowledge of office furniture products is a bonus but not essential – full training provided Benefits Employee discount Professional development assistance Work-life balance Referral ProgramRecognition & Milestone Initiatives Work with a market leader in the industry Ready to take on a new challenge? Apply today and become part of the Empire team Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Office Furniture Customer Service
vor 3 Wochen
Gold Coast City, Österreich Empire Office Furniture VollzeitA leading office furniture supplier in Gold Coast City is seeking a Customer Service Representative to provide prompt service for online enquiries, prepare quotes, and process orders. The ideal candidate will be customer-focused and tech-savvy, with experience in a similar role preferred. This role offers employee discounts and professional development...
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B2B Office Furniture Sales Consultant
vor 3 Wochen
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City of Melbourne, Österreich Active Office Furniture VollzeitA growing furniture retailer in Melbourne is seeking a motivated Sales & Administration Executive to join their team. You will manage customer inquiries, process sales orders, and assist with administrative tasks. Ideal candidates will have 1–3 years of experience in customer service or sales administration, strong communication skills, and proficiency in...
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Account Manager
vor 3 Wochen
Gold Coast City, Österreich Empire Office Furniture VollzeitEstablished in 1982 Empire boasts over thirty years' experience in the supply and installation of office furniture to businesses throughout Australia. Over this time, we've developed a deep understanding of not just the business furniture market, but also what our customers' changing needs are. Empire services many high profile corporate, government...
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Strategic Account Manager: Grow Key Clients
vor 3 Wochen
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Customer-Focused Retail Associate
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Gold Coast City, Österreich Nick Scali Furniture VollzeitA leading furniture retailer is seeking an enthusiastic Sales Consultant for their Helensvale team. The ideal candidate will deliver outstanding customer service and utilize their sales skills to drive sales opportunities. With a positive attitude and strong interpersonal skills, you will be part of a supportive team that values training and growth...
