National Customer Care Manager
Vor 7 Tagen
Lineage is the world's largest temperature‑controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities spanning 25 countries across North & South America, Europe and Asia‑Pacific. Overview The National Customer Care Manager role in Australia will establish and lead a best‑in‑class customer care function, ensuring customers receive reliable, consistent and excellent support to enhance retention. This newly created position is a key strategic appointment shaping how we deliver a seamless, customer‑centric experience. Key Responsibilities Establish and implement a national customer care model to enhance customer experience. Recruit, train, and lead a high‑performing customer care team. Drive process standardization and improvements using data insights and lean methodology to enhance service efficiency. Partner with Sales, Operations, and Revenue Management to optimize customer satisfaction and profitability. Support new customer onboarding and ensure smooth adoption of technology platforms like Salesforce Service Cloud and Lineage Link. Act as a strategic business partner, influencing key stakeholders and championing customer experience across the organization. What We're Looking For Extensive experience in a customer‑facing leadership role (FMCG, logistics, or similar industry preferred). Proven success in developing, managing, and training customer service teams. Expertise in implementing customer service frameworks and driving process improvements. Strong analytical and problem‑solving skills with the ability to work in a complex, national matrix environment. Experience with Salesforce Service Cloud and leading change management initiatives. Ability to travel up to 50% of the time. Why Join Us? Build from the ground up – shape the future of customer care in Australia and beyond. Work with a global leader – collaborate with experts across the Asia‑Pacific region and beyond. Make an impact – play a pivotal role in driving a customer‑first culture in a growing organization. Join a values‑driven business focused on safety, trust, respect, innovation and servant leadership. About Lineage Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose – transforming the food supply chain to eliminate waste and help feed the world. Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply. #J-18808-Ljbffr
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National Customer Care Manager
vor 3 Wochen
City of Melbourne, Österreich Lineage Logistics VollzeitNational Customer Care Manager page is loaded **National Customer Care Manager**locationsDandenong South, Melbourne time typeFull time posted onPosted 3 Days Ago job requisition idR Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across...
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National Customer Care Manager
vor 3 Wochen
City of Melbourne, Österreich Lineage Logistics VollzeitNational Customer Care Manager page is loaded## National Customer Care Managerlocations: Dandenong South, Melbournetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries...
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National Customer Care Manager
vor 1 Woche
Melbourne, Österreich Lineage VollzeitJoin to apply for the National Customer Care Manager role at Lineage Join to apply for the National Customer Care Manager role at Lineage Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and...
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National Customer Care Manager
vor 1 Woche
Melbourne, Österreich Lineage Logistics VollzeitLineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...
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National Customer Care Leader
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City of Melbourne, Österreich Lineage VollzeitA leading logistics solutions provider seeks a National Customer Care Manager in Melbourne to establish an industry-leading customer care function. The role involves leading a high-performing team, enhancing customer experience, and ensuring seamless support. Applicants should have extensive customer-facing leadership experience, proven success in team...
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National Customer Care Leader – Australia
vor 2 Wochen
Melbourne, Österreich Lineage Logistics VollzeitAn innovative logistics provider is seeking a National Customer Care Manager to lead a customer-centric team in Australia. This pivotal role involves establishing a national customer care model, driving process improvements, and enhancing customer satisfaction across the organization. You will collaborate with senior leaders and build a high-performing team...
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City of Melbourne, Österreich JAS Oceania Pty Limited VollzeitAbout the role The National Customer Service Manager will lead a team to provide best‑in‑class support to AEG customers. The role involves improving, designing, and developing customer service processes, acting as an escalation point for the team, and assisting with inquiries during peak periods. The National Customer Service Manager will also...
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Gold Coast City, Österreich Infinite Care VollzeitThe Opportunity Infinite Aged Care is seeking an experienced and dynamic National Sales & Admissions Manager to lead our sales, customer experience, and admissions functions across our national network of residential aged care homes. Location flexibility: This role can be based in NSW, QLD, SA or Victoria, giving you the freedom to work where it suits you...
