National Customer Care Manager
vor 1 Woche
Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain. The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka, and Singapore employing nearly 3000 team members. National Customer Care Manager As we continue our growth across the Asia-Pacific region, we are seeking a National Customer Care Manager to establish and lead a best-in-class customer care function in Australia. The purpose of the role is to lead the customer service operations across Australia, to ensure customers receive a reliable, consistent, and excellent level of support enhancing customer retention. This newly created position is a key strategic appointment, shaping how we deliver a seamless, customer-centric experience. The Opportunity Reporting to the Director of Business Development, Australia, you will lead both strategic and operational customer care initiatives, working closely with senior operations and sales leaders. This role will drive standardized, efficient, and innovative customer care processes while building and developing a high-performing team. Key Responsibilities: Establish and implement a national customer care model to enhance customer experience. Recruit, train, and lead a high-performing customer care team. Drive process standardization and improvements using data insights and lean methodology to enhance service efficiency. Partner with Sales, Operations, and Revenue Management to optimize customer satisfaction and profitability. Support new customer onboarding and ensure smooth adoption of technology platforms like Salesforce Service Cloud and Lineage Link. Act as a strategic business partner, influencing key stakeholders and championing customer experience across the organization. What We’re Looking For: Extensive experience in a customer-facing leadership role (FMCG, logistics, or similar industry preferred). Proven success in developing, managing, and training customer service teams. Expertise in implementing customer service frameworks and driving process improvements. Strong analytical and problem-solving skills with the ability to work in a complex, national matrix environment. Experience with Salesforce Service Cloud and leading change management initiatives. Ability to travel up to 50% of the time. Why Join Us? Build from the ground up – Shape the future of customer care in Australia and beyond. Work with a global leader – Collaborate with experts across the Asia-Pacific region, and beyond. Make an impact – Play a pivotal role in driving a customer-first culture in a growing organization. Join a values-driven business focused on safety, trust, respect, innovation, and servant leadership. Lineage is more than just a cold storage logistics business. We’re focused on being a vibrant, innovative, and progressive employer where all our teams work safely, harmoniously, and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world. Lineage is dedicated to building a diverse, inclusive, and authentic work environment and encourages applicants from all backgrounds to apply. #J-18808-Ljbffr
-
National Customer Care Manager
vor 1 Woche
Melbourne, Österreich Lineage VollzeitJoin to apply for the National Customer Care Manager role at Lineage Join to apply for the National Customer Care Manager role at Lineage Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and...
-
National Customer Care Manager
vor 3 Wochen
City of Melbourne, Österreich Lineage Logistics VollzeitNational Customer Care Manager page is loaded **National Customer Care Manager**locationsDandenong South, Melbourne time typeFull time posted onPosted 3 Days Ago job requisition idR Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across...
-
National Customer Care Manager
Vor 6 Tagen
City of Melbourne, Österreich Lineage VollzeitLineage is the world's largest temperature‑controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities spanning 25 countries across North & South America, Europe and Asia‑Pacific. Overview The National Customer Care Manager role in Australia will establish and lead a best‑in‑class customer care function,...
-
National Customer Care Manager
vor 3 Wochen
City of Melbourne, Österreich Lineage Logistics VollzeitNational Customer Care Manager page is loaded## National Customer Care Managerlocations: Dandenong South, Melbournetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries...
-
National Customer Care Leader – Australia
vor 2 Wochen
Melbourne, Österreich Lineage Logistics VollzeitAn innovative logistics provider is seeking a National Customer Care Manager to lead a customer-centric team in Australia. This pivotal role involves establishing a national customer care model, driving process improvements, and enhancing customer satisfaction across the organization. You will collaborate with senior leaders and build a high-performing team...
-
National Customer Care Leader
Vor 6 Tagen
City of Melbourne, Österreich Lineage VollzeitA leading logistics solutions provider seeks a National Customer Care Manager in Melbourne to establish an industry-leading customer care function. The role involves leading a high-performing team, enhancing customer experience, and ensuring seamless support. Applicants should have extensive customer-facing leadership experience, proven success in team...
-
National Customer Care Specialist
Vor 2 Tagen
City of Melbourne, Österreich Wesfarmers Industrial & Safety VollzeitA leading industrial and safety solutions provider is seeking a Customer Care Consultant to join their National Customer Care team. This role is vital in providing exceptional service to national Industrial and Retail customers through effective communication. Applicants should have at least 2 years of customer service experience and a passion for...
-
National Customer Service Manager
vor 3 Wochen
City of Melbourne, Österreich JAS Oceania Pty Limited VollzeitAbout the role The National Customer Service Manager will lead a team to provide best‑in‑class support to AEG customers. The role involves improving, designing, and developing customer service processes, acting as an escalation point for the team, and assisting with inquiries during peak periods. The National Customer Service Manager will also...
-
National Customer Service Manager
vor 1 Woche
Melbourne, Österreich GrainCorp VollzeitNational Customer Service Manager - West Footscray Role: National Customer Service Manager Location: West Footscray Salary range: Up to $210,000 including super + bonus opportunity About GrainCorp GrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world. Role...
-
National Health Information Manager
Vor 6 Tagen
City of Melbourne, Österreich Calvary Care VollzeitProgress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent full-time opportunity Hybrid-Flexible working arrangements available About the role The National Health Information Manager is a key leadership role within the Health...
