Software as a Service(SaaS) Project Manager

Software as a Service (SaaS) Project Manager / Customer Success Manager Join to apply for the Software as a Service (SaaS) Project Manager / Customer Success Manager role at Agilent Technologies . Role Overview The SaaS (Software as a Service) Project Manager / Customer Success Manager is a pivotal role at Agilent, combining the responsibilities of managing the successful onboarding and deployment of our SaaS solutions with the crucial task of driving customer adoption, providing training, and ensuring long‑term customer retention for our SaaS and subscription‑based offerings. Key Responsibilities Customer Onboarding and Deployment Manage the end‑to‑end onboarding and deployment of Agilent's SaaS solutions for new customers. Serve as a functional consultant to provide expert guidance on optimal configuration and prepare them for successful deployment. Develop and maintain project plans and documentation based on client needs, ensuring project expectations and timelines are clearly communicated and met. Lead meetings, provide regular updates to customers and collaborate with internal teams. Mitigate project risks by thoroughly understanding customer needs and goals, ensuring the effective delivery of Agilent services; when appropriate, raise issues and collaborate with relevant teams to resolve them. Customer Success and Retention Act as the primary point of contact for customers using Agilent's SaaS portfolio. Proactively identify customer goals and desired outcomes, driving key activities to build and nurture relationships. Provide comprehensive training (virtual or in person) and guidance on solution settings and visualisations to enable customers to achieve insights and objectives. Drive product adoption by highlighting the value and benefits of Agilent's SaaS solutions. Monitor and track key metrics related to customer retention and satisfaction; performance will be measured on these metrics. Work closely with internal teams (Sales, Support, Product Development) to ensure seamless communication, timely issue resolution, and effective follow‑through on Voice of Customer feedback. Effectively manage multiple accounts and competing priorities while maintaining a focus on customer success. Continuous Improvement Contribute to special projects aimed at enhancing service deployments, improving internal processes and customer retention/satisfaction. Stay abreast of new releases and product functionalities to ensure successful adoption and implementation. Assist with training and ramp‑up efforts as the product portfolio expands. Qualifications Bachelor’s Degree required or equivalent. Exceptionally proficient in Korean and English. Proven track record of successful project delivery within an implementation team or related role. Minimum of 2 years of Customer Success experience or comparable experience. At least 2 years of experience working with SaaS solutions. Experience working with remote teams and a remote customer base. Strong self‑operating skills to manage workload effectively. Willingness to work outside of normal business hours up to 20% to accommodate client needs. Ability to undertake occasional travel (up to 25%). Additional Details This is a full‑time role with a weekly schedule; remote work option is available. Pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Agilent Technologies Inc. is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required 25% of the time. Shift Day. Duration No end date. Job Function Services & Support. #J-18808-Ljbffr