Cloud Technical Lead

Overview Join to apply for the Cloud Technical Lead role at SAS . We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence—and questions into answers. If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. SAS is recognized around the world for our inclusive, meaningful culture and innovative technologies. What We Do — At SAS we are the leader in analytics. We inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live. The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers. This is a global, matrixed team that ensures an excellent customer experience for all SAS Cloud customers. Be part of something exciting and join SAS within our CIS business unit. What You’ll Do As a Cloud Technical Lead in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. Work collaboratively with customers, analysts, developers, and implementation team members to deliver world-class SAS service. Provide technical leadership, guidance, and support for customer engagements through implementation and configuration to release production into operations. Partner with SAS Cloud Services Delivery and Project Managers to work through technical obstacles and define key performance metrics aligned to the customer’s success criteria. Respond quickly and efficiently to operational incidents through documentation, automation, and knowledge management. Collaborate with global R&D, Product, Technical Support, and CIS teams to ensure customer satisfaction and service quality across all hosted and remote managed environments. Contribute to technical effort estimation and continuously improve quality, efficiency, and automation in service delivery. Maintain a proactive, continuous improvement approach to drive better outcomes for customers. Key Responsibilities Articulate an innovative SAS technical approach/solution based on client business and technical needs. Act as the technical subject matter expert and primary contact for clients throughout the project lifecycle. Lead technical delivery from project kickoff through UAT and go-live for hosted and remotely managed services. Provide post go-live consultation for major lifecycle events such as upgrades, renewals, migrations, and resolve complex problems caused by recurring incidents. Ensure current and future technical requirements have clearly defined scope and can be progressed by the responsible service team. Mitigate technical blocking conditions to drive progress and success. Enhance operational requirements to improve system stability, monitoring, and reduce operational burden for a positive customer experience. Conduct knowledge transfer and mentorship for team members on customer engagements and key technologies. Deliver excellent client service with a client-first and continuous improvement mindset. Manage, monitor, and maintain container-based applications deployed in cloud container services. Work directly with external customers and interface with other support teams and vendors. Reporting To Manager of SAS Cloud Operations Expected Experience And Background This role is based in Sydney; the candidate should have experience in customer-facing technical roles and: Strong proficiency in Microsoft Azure preferred; experience with AWS or Google Cloud Platform is advantageous. Proven years of experience as a technical advisor/in technical operations, with skills in developing solutions and working with technologies such as Hybrid/multi-cloud, DevOps processes and tools, SAS applications, hyperscalers, AI, Linux, databases. Familiarity with IT Service Management practices including change, incident, and problem management. ITIL certification is preferred. Excellent verbal and written communication skills to engage effectively with customers and internal teams. Strong interpersonal abilities and the ability to convey complex technical concepts to diverse audiences. Extensive experience driving software solutions with many stakeholders and delivering high-quality results on time. Ability to provide feedback to product and service teams based on customer issues and advocate for enhancements. Proactive, entrepreneurial mindset with a focus on finding solutions and driving outcomes. Travel SAS offers a hybrid working approach. Travel is expected for client meetings and SAS offices when needed. You are welcome here At SAS, it’s not about fitting into our culture—it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. At SAS Australia, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to reconciliation through SAS’s technology and people. We welcome First Nations applicants. See our Reconciliation Action Plan for more information. Additional Information SAS only sends emails from verified “sas.com” addresses and never asks for sensitive information or money. If you have doubts about the authenticity of communications from SAS, contact Recruiting support at SAS. 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