CRM Product Owner, Afterpay Post-Sales

CRM Product Owner, Afterpay Post-Sales Block is a proud equal‑opportunity employer that builds technology to increase access to the global economy. Block’s Sales Strategy & Operations – CRM Solutions team develops enterprise solutions for Afterpay’s global Professional Services team. As a CRM Product Owner, you will collaborate closely with partners in Sales Strategy, Operations, Data, Marketing, Product, and Engineering to design, build, and iterate scalable internal tools, innovate with AI solutions, and improve the efficiency of our vertically integrated operations. The Role Translate Go‑To‑Market executive strategy to ensure cohesiveness across Sales > Professional Services functions Serve as the expert on product, solution, and process domain related to sales business processes like Implementations, Upmarket Service, and Case Routing workflows Consult and guide partners to maximize value of connected applications including Salesforce Service Cloud, Slack, and other third‑party GTM tools Act as a strategic technology partner and maintain relationships with product managers, business leadership, and sales engineering teams Strategize future technology investments to align with business goals and objectives Manage overall project intake, prioritization, and definition processes for supported business partners Establish KPI metrics to understand return on investments and impact on process domain Identify and mitigate risks, dependencies, and impacts across cross‑functional business and technology teams Oversee delegation and execution of strategic initiatives by a team of Business Systems Analysts, QAs, and Developers Collaborate with CRM Platform and Architecture teams to ensure successful implementation of user‑friendly, scalable solutions Maintain and report on overall initiative and roadmap progress, status, and health Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions Identify opportunities to improve or automate current state business processes Create user stories to support the design and development of Salesforce solutions Manage, groom, prioritize backlog, and partner with the delivery team for delivery Help improve standardization and adoption of common practices Strong data analysis skills and experience improving data quality You Have BS in Information Systems, Computer Science or other relevant degree 5‑8 years of product management experience, with at least 2 years building internal tools 5+ years of enterprise experience using Salesforce (Service Cloud focus) to develop business solutions for core Sales or Service Processes (Case Management, Implementation Services, etc.) Led the delivery of company‑wide CRM product programs Experience translating complex internal needs to stakeholders across the organization Expertise in developing a multi‑year vision and accompanying product roadmap Experience with project management methodologies to manage timelines Experience with agile‑scrum methodologies for sprint execution Understanding of core CRM principles including marketing and sales operations Previous roles in a consulting or high‑growth, tech environment Impeccable user‑experience focused mindset Certified Salesforce Administrator, App Builder, and/or Service Cloud Consultant a bonus Benefits Remote work with flexible time off, medical insurance, retirement savings plans, and modern family planning Use of AI in Our Hiring Process: Automation tools comply with local regulations and privacy laws Equal Opportunity Statement Block is a proud equal‑opportunity employer. We evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. #J-18808-Ljbffr