B2B Officer

Energy Bay Funds Management – Melbourne VIC Are you passionate about renewable energy and eager to make a positive impact and generate change? Do you thrive in a supportive and collaborative work environment where your contributions are valued and recognised? If so, we have the perfect opportunity for you About Diamond Energy, an Energy Bay Brand Energy Bay is rapidly expanding along the renewable energy value chain and across multiple geographies, with the goal of decarbonising industry. Established in 2016, Energy Bay offers specialised distributed renewable energy solutions to facilitate enterprise customers and property landlords through the energy transition. Founded on the values of innovation, value creation and social responsibility, Energy Bay is backed by impact capital from Australia’s largest private financial sponsors, including Grok Ventures, Soletto and Skip Capital. An exciting opportunity Full‑time role has arisen in the B2B team at Diamond Energy , an Energy Bay brand. Diamond Energy prides itself as a leading renewable energy, electricity retailer that is rated 5 stars in the Green Electricity Guide by Greenpeace and earned a CHOICE recommendation in 2023 We are dedicated to providing sustainable and clean energy solutions to our customers. As a growing company with big dreams, we offer an exceptional working environment where you can expand your experience and be part of a meaningful mission to create a greener and cleaner future. We are looking for a commercially driven B2B Officer to join our dynamic team. This role will be responsible for ownership of defined customer on‑boarding process and implementing process improvements. This role provides a unique opportunity to learn the ins and outs of the renewable energy market, whilst providing exceptional customer service to our clients. To learn more about Diamond Energy, please visit Energy Bay has a distinctly unique, transparent, and constructive company culture. We are a team focused on maximising the scale and impact we create in the energy transition. We are seeking to build on our existing culture and create a diverse team with wide range personal and professional experience, with a long‑term focus on execution and the highest standards of delivery. Our Vision: Generating Change Our Mission: Your partner in delivering decentralised net zero energy solutions Our Values: Zero Harm | Enduring Solutions |Customer Driven |Trusted Partner As a B2B Officer with Diamond Energy, you will be responsible for: Checking, following up and processing new customer sign ups and other related customer documents (Document Management) Collation of associated paperwork that may be required for solar customers, including correspondence with channel partners and solar panel installers Initiating customer NMI discovery and defined standard customer Transfers Updating customer status in CRM and associated customer tracking systems Initiating a range of defined CRM Workflows to communicate to customer Identifying issues and opportunities for system and process improvements You will be successful in the role if you possess: A minimum of 12 months' experience in a customer facing role in the Utilities or Hospitality sectors Proven ability to manage multiple competing priorities while maintaining attention to detail Analytical and process focused, reliable and punctual Excellent communication, negotiation and active listening skills with the ability to communicate with key stakeholders at multiple levels General IT skills and proficiency in MS Office (particularly MS Excel). Ability to work as part of a close‑knit team in a dynamic and growing business with a strong interest in renewable energy Experience within the electricity industry is preferred including understanding of the energy industry value chain A bachelor's degree in any discipline is preferred. You’ll love working here because: We believe in responsibility and reward you for taking initiative We’re a successful, fast‑growing company with an entrepreneurial vibe We love to promote internally and offer development opportunities Comprehensive training and mentorship from experienced professionals New office location, with stunning panoramic views, close to Burnley train station We have a great work culture, come and join our team By joining our team, you’ll be contributing to supporting renewable energy. Your work as a B2B Officer will directly impact our ability to help our customers live greener and cleaner. Diamond Energy prides itself on being a diverse and an equal employment opportunity employer. #J-18808-Ljbffr