Customer Service Manager

Take the next step in your career as Customer Service Manager. Lead, mentor, support, and assist your team to provide the best service possible. 21st November, 2025 Permanent full-time opportunity based at Wodonga Institute of TAFE 38 hours per week – Monday to Friday Drive an outstanding resident experience The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels, with a footprint in every major city across mainland Australia and New Zealand. Across our brands, we employ a diverse team of over 1,200 employees who help us to achieve our vision, “To build inclusive communities for inspired living”. WHO YOU ARE We're on the lookout for a Customer Service Manager to join our team at Wodonga Institute of TAFE on a permanent full‑time basis. As a leader at UniLodge, you will lead, coach, and motivate your team to be at their best. You will be a crucial link in creating a supportive culture and inspiring community for our residents. You will be equipped to handle a fast‑paced environment, keen to hear others’ views, and comfortable taking accountability for your decisions. While providing an exceptional experience is your forte, you will have a natural ability to resolve problems and adjust plans as you go. You should have demonstrated highly developed communication and organisational skills, and be resilient when working under pressure. Experience in providing hands‑on operational security and incident management in a residential setting will be beneficial. This role is a full‑time position, requiring the successful applicant to work a 38‑hour work week – Monday to Friday. YOUR RESPONSIBILITIES Lead the front‑line team in the efficient and effective operations of Reception. Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing. Aim to build a high‑performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities to ensure that team members can reach their true potential. Ensure that all direct reports receive timely feedback on their performance in a professional and encouraging manner. Ensure that accurate accounting of all resident‑related accounts for rental and sundries. Maintain control over the delivery of a quality accommodation product for resident requirements. Complete the check‑in and check‑out process for our residents at the beginning and end of their tenancy. Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security, etc. MANDATORY REQUIREMENTS Work rights in Australia and New Zealand. National Police Check. First Aid & CPR (or willing to obtain). WHY UNILODGE GROUP Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programmes, and tools and resources to support mental health and wellbeing. Because everyone leads unique lives, we offer various leave options including study leave and parental leave entitlements. JOIN OUR TEAM To start your journey, apply now with your resume and cover letter. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received. #J-18808-Ljbffr