Application / Product Support Engineer

vor 12 Stunden


City of Melbourne, Österreich Aspirante Vollzeit

Application / Product Support Engineer Do you have a good understanding of the SDLC? Are you a great problem solver? Do you have a passion for keeping systems healthy and running? Are you pragmatic, positive and enjoy taking the initiative? Do you have a curious mindset and enjoy making a difference? Help drive permanent fixes and looking for trends Resolve incidents, server patching and support of the applications Knowledge of SQL, API's and ITIL. Azure DevOps would be a bonus Work across digital and core systems Great culture, collaborative teams Permanent role, good salary $$$, Melbourne CBD Hybrid flexible working environment We are looking for a positive and pro‑active Application / Product Support Engineer, who will be responsible for the availability and health of the production environment of key systems. Identifying recurring issues to drive a permanent solution you will have a strong customer focus to improve the customer / user experience across the teams. If you love influencing product improvements then this could be just what you are looking for. You will be resolving incidents / fulfilling requests and following ITIL good practice of incident and problem management discipline, for managing and reducing production incidents. With good skills in SQL, you will also have a knowledge of API's. Azure DevOps would be a nice to have. You will be working on things like production support, monitoring of production platforms, server patching upgrades and maintenance, triaging data issues, looking into batch processing , addressing failures and much more. If you love diving into complex problems, uncovering root causes, and working with great people, then hit the apply button now.... #J-18808-Ljbffr



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