Technical Support Analyst

vor 2 Wochen

City of Melbourne, Österreich Profusion Group Vollzeit

My Client is a leading investment firm with a growing presence in the Australia market. Theyare currently seeking a highly motivated and energetic End User Onsite Infrastructure Engineer to join the team. The ideal candidate will be responsible for ensuring the smooth operation and optimisation of our onsite infrastructure, providing technical support to all end users. Job Description Provide on-site technical support to team members with a friendly and personable demeanor Assist with mobile device support, including setup, configuration, and troubleshooting, while effectively communicating technical solutions in a clear and understandable manner Offer desktop support for hardware and software issues, ensuring smooth operation of workstations, and interacting professionally with business stakeholders Facilitate video conferences, including setup, troubleshooting, and providing technical assistance to participants, all while maintaining a calm and approachable demeanor Conduct basic hardware and software troubleshooting to resolve issues promptly Collaborate with global IT team members to elevate complex technical problems and find solutions, contributing positively to team dynamics Provide exceptional customer service and communication to ensure a positive user experience, while building rapport with colleagues and stakeholders alike Qualifications Strong technical aptitude and a passion for problem-solving, combined with excellent interpersonal skills Experience with mobile device support, desktop support, and video conferencing systems, along with the ability to effectively communicate technical concepts to non-technical stakeholders Basic knowledge of hardware and software troubleshooting techniques, coupled with the ability to adapt communication style to suit different audiences Excellent communication skills and a customer-focused approach, with the ability to remain calm and professional under pressure Maturity and professionalism in all interactions, with the ability to navigate business environments and interact confidently with stakeholders #J-18808-Ljbffr

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