Customer Success Management Associate

Overview At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are, with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk, advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply. You may still be a great fit for this role or other open roles. We model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Responsibilities Act as a customer advocate, ensuring clients achieve their desired outcomes with Moody’s View solutions and derive ongoing value from the relationship. Lead the post-sales client lifecycle, coordinating with internal stakeholders from Sales to Product teams to drive retention and client satisfaction. Map the customer journey, provide strategic guidance, and continuously assess client health to improve the overall customer experience. Build trusted relationships with clients to empower them with proactive coaching and support, enabling self-sufficiency throughout their lifecycle. Collaborate with Product Management and Product Strategy teams to improve product quality, collecting and sharing insights from regular client feedback forums. Conduct C-SAT surveys and manage NPS outreach to give clients a platform to influence product and service improvements. Coordinate Moody’s responses to client requests and act as the centralized point of contact between clients and internal teams. Assist in preparing and sharing market insights to highlight Moody’s expertise, internally and externally. Travel as required (approximately 10% of your time). Qualifications 1–3+ years of experience in direct business-to-business client-facing roles, ideally within commercial data, analytics, regulatory, or finance industries. Understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases. Excellent verbal and written communication skills, including the ability to deliver high-level presentations and detailed product demonstrations. Strong ability to work independently and collaboratively in a team environment with keen attention to detail. Strong understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, and credit risk use cases. Education: Undergraduate/first-level degree (e.g., Bachelor’s degree) in Business, Economics, Finance, Marketing, or related field. About The Team Join our Customer Success team, a critical driver of both short- and long-term organizational goals. We are dedicated to ensuring clients achieve tangible value from our solutions and services, fostering strong partnerships built on trust and mutual benefit. You’ll play a pivotal role in shaping client strategies, enhancing customer experience, and influencing product development, all while growing your expertise in the SaaS and analytics space. Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, or gender identity or any other characteristic protected by law. Details Seniority level: Associate Employment type: Full-time Job function: Customer Service and Administrative #J-18808-Ljbffr