Lead AI Contact Center Architect — Hybrid Role

A leading technology consultancy is seeking a Lead Consultant - AI Contact Centre Specialist to provide technical leadership and architecture for AI-powered solutions. Candidates should have deep expertise with contact centre platforms like Amazon Connect and experience in integrating AI technologies. This role involves working closely with cross-functional...

About the Role A leading technology consulting firm in Australia seeks a Lead Consultant - AI Contact Centre Specialist to design and deliver AI‑powered solutions. The position offers a supportive environment and opportunities for career development in a flexible, hybrid work setting. Key Responsibilities Design and deliver AI‑powered solutions. Focus on...

A leading technology consulting firm in Australia seeks a Lead Consultant - AI Contact Centre Specialist to design and deliver AI-powered solutions. The role requires expertise in Amazon Connect and conversational AI technologies, focusing on client-specific solution implementations. Candidates should possess strong communication skills and experience in...

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...

An international AI transformation company is seeking an AI Technology Architect to lead enterprise-scale AI transformations in Australia and New Zealand. This role involves designing AI solutions, mentoring client teams, and implementing governance frameworks. The ideal candidate will have extensive experience in enterprise architecture and AI/ML...

A customer service software company is seeking a Senior Product Designer to enhance its Contact Center solution through innovative AI-powered experiences. The ideal candidate will have over 5 years in product design, specifically for complex software, and a passion for human-AI collaboration. Responsibilities include owning the design process, collaborating...

A government agency in Sydney is seeking a Principal Product Engineer to lead the design and implementation of customer-facing solutions. The ideal candidate will have over 10 years of experience, deep technical expertise in AI and cloud technologies, along with strong capabilities in Genesys Cloud. This full-time position offers a competitive salary range...

A leading IT consultancy in Melbourne is seeking a Contact Centre SME to provide architecture and delivery support for AI-powered solutions. The role involves acting as a technical expert in contact centre technologies, working closely with clients to design innovative solutions. Ideal candidates will have strong experience with Amazon Connect and other...

A leading community organization in Hobart is seeking a Senior Project Manager to lead a significant transformation in their contact center ecosystem. The ideal candidate has over 7 years of experience in managing technology implementations within customer-facing environments, including AI and automation capabilities. This role offers a full-time contract...

A leading community organization in Hobart is seeking a Senior Project Manager to lead a significant transformation in their contact center ecosystem. The ideal candidate has over 7 years of experience in managing technology implementations within customer-facing environments, including AI and automation capabilities. This role offers a full-time contract...