Rostering & Administration Assistant

Sunnysights Independent Living – Brisbane QLD Sunnysights Independent Living is a trusted NDIS provider offering Supported Independent Living (SIL) and Community Access services across South East Queensland. Our focus is on empowering participants through personalised, respectful, and high-quality support. We are looking for a motivated and experienced Rostering & Administration Assistant to join our team on a full-time basis, commencing Monday, 5th January 2026. While the role is fully remote, we encourage applicants based in the SEQ region (Sunshine Coast, Brisbane, Greater Brisbane, or Gold Coast). This role is essential to ensuring our services run smoothly and that participants receive consistent, reliable support. Your Day-to-Day Responsibilities Rostering Coordination Build, update, and monitor staff rosters to ensure adequate coverage and alignment with individual participant needs and preferences. Respond to participant and staff scheduling requests, including appointment changes and support adjustments. Track staffing patterns and identify when additional recruitment may be required. Manage shift changes, replacements, and unexpected roster adjustments to maintain continuity of care. Keep accurate records of staff availability, leave, and timesheets in collaboration with management. Troubleshoot rostering concerns and resolve issues quickly and professionally. Participate in an after-hours on-call rotation, providing support to staff outside standard business hours when needed. Administrative Support Arrange and track orders for participant supplies, SIL household stock, and general equipment. Assist with maintaining participant files, staff compliance documents, and other operational records. Support the broader service delivery team with day-to-day administrative tasks. Assist with data entry, internal communication, and general workflow coordination. About You We’re looking for someone who brings both skill and heart to the role: Minimum 12 months rostering experience, ideally within disability, aged care, or community services. A strong understanding of the NDIS environment, including budgets, service bookings, funding rules, and compliance expectations. Experience using Visual Care for rostering (highly regarded). Ability to work independently, manage competing priorities, and maintain strong attention to detail. Proactive problem-solver with a willingness to refine processes as the organisation grows. Excellent written and verbal communication skills, with the ability to build positive relationships with staff, participants, and stakeholders. Professional, approachable, and confident in managing sensitive situations. Experience in the disability or community sector is an advantage, though not essential — a positive attitude and eagerness to learn are highly valued. Hold (or be willing to obtain) an NDIS Worker Screening Check and Blue Card (we can assist during onboarding). Willingness to participate in a rotating after-hours on-call roster is essential. Availability to commence on Monday, 5th January 2026. What We Offer Remote Position – Work entirely from home while staying connected with a supportive team. Flexible Weekday Hours – Enjoy flexibility Monday to Friday (during standard business hours), allowing you to manage your schedule around personal commitments. Positive Workplace Culture – Be part of an organisation that values teamwork, open communication, and recognising individual strengths. Comprehensive Training – Receive thorough onboarding and ongoing support to help you settle confidently into your role. Purpose-Driven Work – Make a meaningful difference every day by contributing to improved outcomes for people living with disability. We look forward to welcoming someone who shares our passion for quality support and collaborative teamwork. #J-18808-Ljbffr