Product Manager – Acute, Chronic

**About the Roles** We have **three exciting opportunities** for experienced **Product Managers** to join our team and lead the development of digital health solutions across key care settings:* **Product Manager – Acute Care** Drive product strategy and delivery for acute care environments, ensuring seamless integration and enhanced patient experiences.* **Product Manager – Chronic Care** Lead initiatives that support long-term condition management, empowering patients and clinicians with effective digital tools.* **Product Manager – Aged Care** Design and deliver solutions tailored to aged care, focusing on accessibility, safety, and quality of life.**Reporting to the General Manager, in** **this pivotal role, you will:*** Own the end-to-end product lifecycle, from opportunity assessment and business case development through to launch and optimisation.* Ensure product design is human-centred, scalable, digitally enabled, and aligned to aged care quality and regulatory requirements.* Lead market research, analyse patient and consumer insights, and ensure our products are equitable, culturally safe, and responsive to community needs.* Partner with clinical, commercial, technology and marketing teams to drive growth, engagement and market positioning.* Use data, AI and analytics to inform continuous improvement across customer experience, product performance and commercial outcomes.* Bring at least **6-8 years’ experience** in product management, digital health or service design — ideally in aged care, healthcare or tech-enabled service environments.* Ability to translate user needs into impactful solutions* Have strong commercial acumen and can confidently build business cases.* Are adept at translating user insights into product features, experience improvements and measurable outcomes.* Are an exceptional collaborator who can influence across complex stakeholder groups.* **Growth & development** Access ongoing learning, professional development and industry-leading educational partnerships across NSW, VIC and QLD.* **Salary sacrifice** As a not-for-profit provider, we offer generous salary packaging — enabling part of your salary to be taken home tax-free, including access to a meal-entitlement card.* **Discounts, health and wellbeing** Access a range of employee perks including discounted gym memberships and our free 24/7 staff counselling and wellbeing service.* **Workplace giving** Opportunities to engage in volunteering and community programs, including paid volunteering leave and workplace giving initiatives.* Kerry Moore – **National Director People Experience & Capability on or*** Jane Cameron- **Acting National Director, SVVH** via email ** **Please submit your **current CV** along with a **cover letter indicating which Product Manager role you are applying for**.**POSITION DETAILS** **Our St Vincent’s** St Vincent’s Health Australia (St Vincent’s) is a non-profit health organisation founded by the Sisters of Charity in 1857. We are renowned for industry leading research, education and the provision of exceptional and compassionate care. St Vincent’s is shaping a future health and aged care system that supports people with life-changing care, wherever and whoever they are. We care for people in our public and private hospitals, at home and in our aged care residences across NSW, QLD and Victoria. Our vision at St Vincent’s is that every person, whoever and wherever they are, is served with excellent and compassionate care, by a better and fairer health and aged care system. Our 30,000 exceptional and dedicated staff together lead St Vincent’s to deliver three key priorities: • Enhance Impact: Continuously improve our care, enhancing our positive impacts for patients, people, and our planet. • Connect Care: Work together, building “One St Vincent’s” capabilities and services to create the future of connected health and aged care. • Transform the System: Work with partners to shape a better and fairer health and aged care system. St Vincent’s also recognises its obligations under equal employment opportunity and unlawful discrimination in the workplace legislation, as a minimum standard. We are committed to diversity in the workplace and seek to create an inclusive environment that accepts everyone's differences, embraces their strengths, and provides opportunities for everyone to contribute their unique experiences to the workplace. SVVH provides national oversight and strategic leadership for virtual and home-based care services across St Vincent’s Health Australia (SVHA). As a digitally driven, innovation-focused division, SVVH is committed to delivering equitable, connected care through human-centred design and agile service models. Operating with a start-up mindset, SVVH fosters a culture of continuous improvement, research-informed practice, and bold experimentation to champion better and fairer connected care. SVVH embraces emerging technologies, pioneers new methods of service delivery, and contributes to reshaping the future of healthcare in Australia.**General** • Work within the Mission, Vision, and Values of St Vincent’s as outlined in the Mission Framework and St Vincent’s Code of Conduct ensuring that these principles are effectively integrated in all areas of responsibility • Ensure all documentation, client records, statistics and activity recording are completed and managed in a timely manner consistent with SVHA and SVVH policies and procedures, legislative and regulatory requirements. • Maintain confidentiality and act professionally within ethical boundaries **KEY STAKEHOLDERS** **Internal** • SVVH Leadership and senior teams • St Vincent’s ELT and senior leaders • St Vincent’s corporate teams, including finance, legal and comms teams**EXPERIENCE AND QUALIFICATIONS** **Experience, Knowledge, Skills, Abilities, Personal Attributes Essential** • Proven experience in innovative product management or service design, ideally in an aged care or virtual health care environment. • Demonstrated ability to improve consumer experience, streamline processes and drive service excellence. • Ability to translate patient and customer insights into actionable strategies • Demonstrated analytical and research skills, with the ability to translate complex data and policy into operational outcomes • Strategic and systems thinker with strong business, commercial and financial acumen • An ability to understand, navigate and operate within complex stakeholder environments, engage and influence stakeholders effectively and build consensus where required. • High levels of self-motivation, drive, initiative and ability to adapt to changes in circumstances. • Excellent digital, written, verbal communication and presentation skills.**Desirable** • Ability to analyse and interpret multiple sources of complex information and determine relevant insights. • Ability to problem solve, conceptualise and articulate solutions. • Sound understanding of emerging local and international trends in the health, aging and technology and their likely impact and opportunities for St Vincent's. • Experience in not for profit, social enterprise or health sector organisations Minimum Education Requirements • Tertiary qualifications in business, marketing, health administration or a related field **PRE-EMPLOYMENT / APPOINTMENT SCREENING REQUIREMENT**S **Immunisations Category B (non-clinical facing)** St Vincent’s has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You therefore must comply with the St Vincent’s Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo certain#J-18808-Ljbffr