Customer Success Specialist

Rokt is a global leader in eCommerce technology, specialising in unlocking value for businesses by optimising the “Transaction Moment”, which is the critical period in the online customer interaction where customer attention and intent are highest. Rokt’s technology powers over 7.8 billion transactions per year, reaching over 400 million unique customers per month, powering relevancy for the largest eCommerce businesses in the world, including Expedia, Best Buy, Lowe’s, Walgreens, Ticketmaster, and thousands more - including leading Australian ECommerce platforms like THE ICONIC and David Jones. Rokt’s platform applied advanced machine learning algorithms and models to trillions of data points, delivering highly relevant offers, messages, and experiences at checkouts to increase ancillary revenue, strategic partnerships and advertising revenue for Ecommerce platforms while enhancing end-user experiences. We’re a hyper-growth company building a high-impact team of smart, humble, and ambitious people who love solving complex problems and delivering results. We are looking for a Customer Success Specialist - Performance Marketing Target total compensation ranges from $118,000-$128,000, comprised of a fixed annual salary of $95,000-$100,000 (including super), quarterly bonuses, and an employee equity plan grant. In addition, you will receive world-class benefits including gym allowance, tech allowance, breakfast & lunch every day, trips abroad (HQ in New York, Global Kick Off in Bahamas), and more. Equity grants are issued in good faith and are subject to company policies, board approval, and individual eligibility.About the Role We’re seeking a Customer Success Specialist to lead the post-sale success and performance of our Australian enterprise advertising accounts. This is a highly visible individual contributor role blending customer success, ad performance optimisation, and advertising strategy to drive value and growth across a global ecommerce portfolio. You’ll be the technical and strategic point of contact for our top-tier clients, ensuring their campaigns deliver measurable impact and long-term ROI. You’ll partner closely with Sales, Product, Engineering, and Data Science to translate client goals into advertising solutions that drive results.Key Responsibilities: Client Success & Performance Support Sales with pre-sale technical insights and own the client success strategy post-contract. Deliver on client success KPIs, including campaign adoption, retention, and revenue growth. Own the onboarding, activation, and ongoing success of strategic clients across Rokt’s ecosystem. Act as a trusted advisor, proactively identifying opportunities to increase performance, drive adoption, and expand the use of Rokt’s solutions. Deliver compelling QBRs and strategic roadmaps that translate insights into impact. Advertising Optimisation & Insights Use data-driven storytelling to recommend targeting strategies, campaign optimisations, and A/B tests to maximise advertiser return. Partner with Product and Data teams to surface new insights, custom solutions, and platform features that deepen value for each client. Cross-Functional Collaboration Collaborate with Sales during pre-sale and upsell opportunities to articulate the technical feasibility and business value of Rokt’s platform. Liaise with Product, Engineering, and Marketing teams to champion the voice of the customer, influence roadmap priorities, and resolve escalations. Technical & Strategic Expertise Serve as the technical SME across campaign architecture, ecommerce integrations, and performance marketing tool capabilities (e.g., first-party data, audience targeting, measurement). Stay current on e-commerce, personalisation, and performance marketing trends to elevate client strategies continually. At least 3 years of experience in similar roles within digital marketing, customer acquisition, or CRM/retention at an agency or SaaS company (MarTech or AdTech strongly preferred) Familiar with presenting to senior client stakeholders. Strong understanding of the digital marketing landscape with a constant curiosity to learn more Familiarity with A/B testing, CRM tools, channels such as Facebook and Google, website personalisation, etc. Passionate commitment to the customer and to product quality. You champion the product and the customer's needs and implement a model of continuous improvement in both company goals and project-related tasks. Track record driving revenue growth and sales efficiencies through your relationships with clients in previous roles About The Benefits: We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it: Become a shareholder. Every Rokt’star gets equity in the company Enjoy a catered lunch every day and healthy snacks in the office. Plus join the gym on us Extra leave (bonus annual leave, sabbatical leave, etc.) Work with the greatest talent in town. See the world We have offices in New York, Seattle, Sydney, Tokyo and London We believe we’re better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments, so you have the flexibility to manage your hours and can spend up to a week of every quarter working from anywhere. We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team. #J-18808-Ljbffr