Principal Agile Coach

Principal Agile Coach Salary: Clerk Grade 11/12Employment Type: 1x Temporary role until 30 November 2026Location: Flexible/hybrid across NSW, some travel to Sydney metroDivision: Government Technology Platforms (GTP) within Digital NSW in DCS About the Team The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first‑class customer service, digital transformation and regulatory reform to create better outcomes for NSW people. Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross‑sector leadership across NSW Government underpinned by the Digital Government Strategy. About the Role In this role you will promote lean and agile ways of working to support the delivery of projects and product initiatives, from concept through to strategy, implementation and continuous improvement, to meet organisational objectives within a hybrid of traditional and agile frameworks. Your Day‑to‑Day Drive Agile Transformation – shape and execute the Agile uplift across the organisation, partnering with senior leadership to embed Agile principles and practices. Coach and Mentor – provide expert coaching to teams and leaders. Governance and Metrics – define and track Agile performance metrics, analyse delivery data and present insights to inform strategic decisions. Continuous Improvement – lead retrospectives and enterprise‑wide improvement initiatives, removing systemic impediments and fostering innovation. Conduct Agile maturity assessments to evaluate team health and identify improvement areas. Standards and Enablement – develop and maintain frameworks, playbooks, and guidelines, ensuring consistency and driving capability uplift. To Be Successful in This Role Proven experience driving Agile transformation by coaching leaders and teams to embed Agile principles, uplift capability and foster a culture of continuous improvement. Expertise in building organisational Agile maturity, including implementing frameworks and establishing standards, playbooks and governance for consistent delivery practices. Demonstrated ability to lead capability uplift initiatives, enabling cross‑functional teams to adopt Agile ways of working and scale practices across complex environments. Experience in advising and implementing enterprise‑wide process improvements, leveraging Agile metrics and insights to enhance efficiency, compliance and delivery predictability. Strong collaboration skills to influence senior stakeholders, align transformation strategies and champion Agile‑driven change for improved customer outcomes and business value. AI Statement The NSW Government is committed to ensuring the safe, ethical and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here: GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes; final submitted applications must be your own work and reflective of your personal experience. How to Apply Click the link to submit your application. Please attach your resume and a cover letter. Closing Date Friday, 19 December 2025, 9:59 AM Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation and regulatory reform. Come join us and influence the future of our great state. Belong in our Diverse and Inclusive Workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351. You can view our full diversity and inclusion statement here. #J-18808-Ljbffr