Volunteer Administrator

Southern Cross Care NSW & ACT – Epping NSW We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. What's in it for you? Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650 Heart HQ – our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed Fitness Passport – Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT Discounted private health insurance Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program Ongoing Training and Development Linkedin Training – SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses Referral Bonus Program The Role - PPT - 2 days per week / 32 hours per fortnight. Based in Epping Head Office. As the first point of contact for prospective and current volunteers, the Volunteer Administrator makes sure every volunteer experience starts well. From recruitment and screening to compliance and communication, this role helps our volunteer program remain safe, consistent, and welcoming. It supports the vital work of Residential Managers and service teams by enabling volunteers to be ready, engaged, and aligned with the values we live by. Act as the central contact point for volunteer enquiries, applications, and general support Communicate regularly with volunteers, ensuring they feel appreciated, informed, and connected Assist with volunteer recognition initiatives and events Ensure a positive volunteer experience from first contact to ongoing participation Coordinate volunteer onboarding processes, including police checks, vaccination records, mandatory training, and system entry Monitor volunteer compliance status and follow up on required renewals or updates Ensure accurate records are maintained for all volunteers in accordance with policies and legislation Liaise with P&C and operational managers to ensure onboarding aligns with organisational and regulatory standards Partner with site-based managers (e.g. Residential Managers, Lifestyle, Spiritual Wellbeing) to understand volunteer needs and site requirements Assist with scheduling, queries, and support for volunteers engaged across multiple services Maintain consistent communication with Operations Managers regarding volunteer activity and trends Work collaboratively with the P&C team to streamline and improve volunteer systems and processes Support the maintenance of volunteer management systems, databases, and reporting tools Contribute to reporting on volunteer hours, engagement, and trends Identify opportunities to improve volunteer recruitment, engagement, or administrative processes Stay up to date with aged care volunteer expectations and compliance requirements Liaise with Engagement, Pastoral Care, Wellbeing and Operational Teams to support integration of volunteers into all service offerings Support strategic recruitment Support the Pastoral Care Manager to develop external relationships and partnerships What you will bring Welcoming, friendly, and people-oriented approach Highly organised, detail-focused and reliable Committed to SCC’s HEART values and purpose Adaptable and responsive to changing needs or priorities Sensitive to the unique nature of volunteering in aged care and residential settings Experience in volunteer coordination, HR administration, community engagement, or a similar support role Strong administrative and systems experience, including use of databases or CRM tools Experience supporting compliance, onboarding, or credentialing processes Exposure to aged care, community services, or not-for-profit sectors (Desirable) Excellent interpersonal and written communication skills Confident in liaising with volunteers, staff, and managers across levels Skilled in data entry, system accuracy, and file management Ability to manage competing priorities and maintain professionalism under pressure Proficient in Microsoft Office, online systems, and digital tools for communication and tracking About Southern Cross Care (NSW & ACT) At SCC (NSW & ACT), people are at the heart of everything we do We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care. Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow. SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Tores Strait Island identity, as well as people of culturally diverse backgrounds, to apply. #J-18808-Ljbffr