Practice Coordinator

Why This Role Exists Our Innaloo practice is at a critical juncture. We need a Practice Coordinator who can provide both day‑to‑day operational excellence and strategic people leadership. You'll be the linchpin between clinical delivery, patient experience, and business performance. This role comes with genuine authority and accountability – you'll have the mandate to make necessary changes to drive practice performance. What You'll Do Operational Leadership – Oversee front desk operations, appointment scheduling, patient flow; manage budgets, supplies, vendor relationships; ensure compliance; implement and maintain systems and protocols; drive KPIs around patient satisfaction, schedule efficiency, revenue optimization. People Leadership (This is Critical) – Directly manage reception staff and coordinate with clinical team; coach, develop, and performance‑manage team members; handle difficult conversations and resolve team conflicts; lead team transitions and recruitment; create a positive, accountable team culture; conduct regular one‑on‑ones and performance reviews; make staffing decisions with practice owner support. Strategic Partnership – Work closely with practice owners to execute business strategy; identify operational improvements and implement changes; manage change initiatives with staff buy‑in; provide regular reporting on practice performance. Your First 90 Days Weeks 1‑2: Onboarding and training at a sister practice (our benchmark operation). Weeks 3‑4: Shadowing and assessment at Innaloo – understand current state. Weeks 5‑8: Begin implementing priority operational improvements. Weeks 9‑12: Lead first major team transition (front desk restructure). What We Need From You Proven experience managing teams of 5+ people in healthcare/dental setting. Demonstrated ability to handle difficult conversations and manage underperformance. Track record of improving operations and team performance. Strong financial acumen (budget management, KPI reporting). Exceptional communication skills – written and verbal. Experience with dental practice management software. Ability to work independently and make decisions. Available to start early January 2026 or earlier. What Sets Great Candidates Apart You've supported a team grow further before. You're comfortable with accountability – both giving and receiving. You don't avoid conflict; you resolve it constructively. You can articulate your leadership philosophy with specific examples. You understand the difference between being liked and being respected. You've managed staff transitions (performance management, holding people accountable). You can build relationships with clinical staff without becoming "one of the team". Why This Is a Second Search We've met capable administrators who can keep things running. What we haven't found yet is someone with genuine people leadership skills – someone who can have the difficult conversations, coach people to excellence, and make hard decisions when needed. We need someone who can walk into a practice that needs more structure and lead that change with both compassion and conviction. If you're that person, we want to meet you. What We Offer Competitive salary package ($75,000‑$90,000 depending on experience). Training with our best‑performing practice coordinators. Supportive practice owners committed to excellence. Real authority to make necessary changes. The opportunity to genuinely shape a practice's future. To Apply Submit your resume and a cover letter (to ******@allieddental.com.au) that specifically addresses: A time you had to manage an underperforming team member – what was your approach? Describe a situation where you led a team through significant change. Why you're the people leader we've been looking for. Timeline Applications close: 17th of December. First interviews: from the 19th of December. Start date: Early January 2026. More information about careers with us can be found at Be careful – Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr