Head of Lending Experience
vor 1 Monat
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years. With over 28 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. Our branch network and support office teams work collaboratively to offer tailored banking solutions that support the Defence Community throughout their banking journey.We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.The opportunity.The Head of Lending Experience is a key senior leadership role that is accountable for optimising the end-to-end lending experience eco system to reduce member effort, increase advocacy and optimise commercial performance.This senior position is accountable for:Defining and tracking the experience and commercial metrics across the lending journeys.Development and ongoing grooming of a feature and capability backlog that supports experience and commercial targets, which will be achieved by:
Analysing current performance.Identifying, quantifying and prioritising pain points, inefficiencies and/or improvement opportunities in collaboration with key stakeholders across the bank.Coordinating delivery activity with internal and external stakeholders/vendors.Being externally aware of member feedback and innovations in the market
Supporting delivery (on an iterative basis via releases) of new features/capabilities by coordinating delivery activity with internal and external stakeholders/vendors.Managing a budget for additional features/functionality and building mini business cases for features (i.e. cost and value).Owning our Cloudcase vendor business relationship including the analysis of capability, commercials (contracts, procurement etc.) and act as a single point of contact for end-to-end vendors.About you.You have 5 -10 years in lending operations, understand credit assessment and have knowledge of the associated risk and compliance obligations, ideally as a people leader. You will have had exposure to project delivery with ideally some knowledge of Agile delivery principles, as well as an understanding of journey maps and backlog creation & prioritisation.To be considered you will have demonstrated experience or skills in:Delivering change and experience in documenting business requirements, business cases and vendor management.Challenging the status quo.Being the voice of the Member and front line.Building strong stakeholder relationships.You will have the opportunity to:Contribute directly to banks’ lending commercial & experiential performance.Enable and influence omni channel.Influence operational & distribution teams.We count on you. And you can count on us.We have a great range of employee benefits including:Corporate wardrobe allowance.Savings and discounts across our range of products and services.A "Thank you" day - each year our employees receive one additional day of paid leave.Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much moreInterested? We'd like to hear from you. Click to apply.Defence Bank is committed to providing equal opportunities for employment. We encourage people from different cultural backgrounds, people from different ethnic origins, and people with disabilities to apply so our team reflects our diverse community.All successful candidates will be required to complete employment checks prior to an offer of employment.Defence Bank is a member-owned financial institution that was established in 1975 to provide banking services to the Australian Defence Force (ADF). We are the relationship bank of the ADF and are dedicated to supporting the unique financial needs of serving and retired ADF personnel, Defence contractors, and their families. Defence Bank profits are reinvested back into the bank to benefit its members.Defence Bank offers a range of products and services to its members, including home loans, personal loans, credit cards, savings accounts, and insurance. The bank’s award winning app makes it easy for members to manage their finances anywhere, anytime.Defence Bank is a member-owned financial institution that was established in 1975 to provide banking services to the Australian Defence Force (ADF). We are the relationship bank of the ADF and are dedicated to supporting the unique financial needs of serving and retired ADF personnel, Defence contractors, and their families. Defence Bank profits are reinvested back into the bank to benefit its members.Defence Bank offers a range of products and services to its members, including home loans, personal loans, credit cards, savings accounts, and insurance. The bank’s award winning app makes it easy for members to manage their finances anywhere, anytime.Show morePerks and benefitsThis One is For You - recognition platform.Exclusive discounts on Defence Bank products.An additional day's leave as a Thank You day.Don’t provide your bank or credit card details when applying for jobs.Choose from thousands of courses delivered by leaders in education.
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Head of Lending Experience
vor 4 Wochen
Melbourne, Österreich Defence Bank Limited VollzeitClick on the opportunity title to create a career portal account and apply. We recommend you have your resume and cover letter ready so you can upload it when requested. Thank you for taking the time to consider joining Defence Bank. We wish you every success with your application. Head of Lending Experience (12 month contract) Posted: 10/05/2024 ...
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Head of Lending Experience
vor 4 Wochen
Melbourne, Österreich Defence Bank Limited VollzeitClick on the opportunity title to create a career portal account and apply. We recommend you have your resume and cover letter ready so you can upload it when requested. Thank you for taking the time to consider joining Defence Bank. We wish you every success with your application.Head of Lending Experience (12 month contract)Posted:10/05/2024Closing...
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Head of Lending Experience
vor 1 Monat
Melbourne, Österreich Defence Bank Limited VollzeitHead of Lending Experience (12 month contract)Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years. With over 28 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime. The bank provides financial products and services to the Australian Defence...
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Melbourne, Österreich Defence Bank Limited VollzeitClick on the opportunity title to create a career portal account and apply. We recommend you have your resume and cover letter ready so you can upload it when requested. Thank you for taking the time to consider joining Defence Bank. We wish you every success with your application. Job Category: Compliance, governance, legal, and risk About us. ...
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Melbourne, Österreich Defence Bank Limited VollzeitClick on the opportunity title to create a career portal account and apply. We recommend you have your resume and cover letter ready so you can upload it when requested. Thank you for taking the time to consider joining Defence Bank. We wish you every success with your application. Job Category: Compliance, governance, legal, and risk About us. ...
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Melbourne, Österreich Australia and New Zealand Banking Group Limited VollzeitPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Home & Investment Lending Manager - Monash District VIC Home & Investment Lending Manager - Monash District VIC Department: AR Branch Network Division: Australia Retail Location: Melbourne ...
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