Projects Officer

About This Role Manage a range of correspondence and provide comprehensive, complex written responses. Fixed, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service. VPS Grade 4: $97,955 - $111,142 plus superannuation. The Department of Justice and Community Safety is seeking a Project Officer to provide a critical role within System Performance Branch. About The Business Unit Corrections Victoria is part of the Corrections and Justice Services group in the Department of Justice and Community Safety (department). Corrections Victoria operates Victoria's adult custodial corrections system. Its vision is for Safer Prisons, Safer People, Safer Communities. Corrections Victoria's mission is to create a safer, smarter system with a skilled and supported workforce, that enables people in our care to make better decisions. The System Performance Branch in Custodial Operations comprises three teams: Operational Assurance, Compliance and Reviews; Continuous Improvement; and Statewide Operational Support. The branch provides authoritative, strategic, operational and policy advice, and briefing papers on a range of correctional issues to senior correctional management and is responsible for a range of work primarily across prisons. Its responsibilities include state-wide oversight of A Safer Places to Work, a range of central functions – operational policy development, review and amendment, convening and participating in state-wide managers' meetings, performance monitoring and reporting, incident reporting, responding to family violence information sharing requests, oversight of internal and external reviews and investigations, coordination of Corrections Victoria's responses to coronial matters and litigation, auditing, correspondence, prison outreach and implementation support and general advice to prisons and other departmental staff and internal and external stakeholders. About The Role The Projects Officer reports to the Senior Projects Officer, Statewide Operational Support and is responsible for effectively managing a range of requests and complaints by recording, investigating and verifying complaints, and preparing comprehensive written responses to complex verbal and written correspondence. The role will also involve a high level of liaison with key stakeholders and prison staff to gather information, as well as interpreting CV policies and procedures in order to respond effectively. While the position is based at 121 Exhibition Street, Melbourne, flexible work arrangements are available, and you may be required to travel to other locations based on business needs. Some Of Your Duties Will Include Contribute to the management of the correspondence portfolio by recording correspondence, verifying complaints, responding to requests and providing comprehensive responses to complex verbal and written enquiries from people including those in custody, their families and legal representatives. Consult and liaise with key stakeholders and relevant prison staff to gather information about identified issues, to respond effectively to correspondence. Provide analysis and interpretation of information using relevant prison information systems such as PIMS and E Justice. Identify, investigate and analyse emerging issues and trends involving complex and sensitive correctional issues. Prepare and coordinate detailed briefings and reports for senior management that involve integrating complex information from a variety of sources with limited direction. To learn more about this role before applying, please read the attached position description. About You To be successful in this role, you will have: Sound knowledge and understanding of the Victorian correctional system, particularly prison operations, policies and procedures and functions of Corrections Victoria. Demonstrated ability to prepare complex written correspondence and liaise and communicate effectively with stakeholders. Qualifications / Requirements There are no mandatory qualifications for this role; however, experience and understanding of the prison system and guiding legislation and policy is desirable. How To Apply Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening. If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad. Child Safe Statement of Commitment The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work. #J-18808-Ljbffr