Works Dispatcher

Join to apply for the Works Dispatcher role at CitiPower and Powercor Works for an industry leader that is renowned for innovation, this role is fully based in our Melbourne CBD office. Rotating roster (Mon‑Fri 7am‑3pm & Mon‑Fri 10am‑6pm) About us At CitiPower, Powercor and United Energy, we’re proud to deliver electricity to 2 million Victorian customers every day through our network of poles and wires. We aim to power communities, support local businesses and keep critical services running smoothly. We are committed to an inclusive workplace where everyone feels safe, valued and respected. About the role This position is responsible for the daily assignment of field resources to unplanned works, including optimisation, control, dispatch and delivery of work orders for execution. It aims to maximise utilisation, productivity and target delivery while meeting Health & Safety outcomes. Monitor all work to completion in real time to identify, resolve or elevate exceptions and variations as required. The role is a key member of the Works Dispatch team and contributes to process improvement and team communications. What you’ll deliver Dispatch work for field execution with Health & Safety and compliance as a priority. Maintain accuracy and integrity of all information within the work program by updating relevant business information systems (e.g. IVR, OMS, Estimated Time of Restoration, Crew Manager, SFS). Utilise all sources of information – customers, resources, business information systems – to achieve informed prioritisation. Co‑ordinate information between customers, contact centre, field crews, internal stakeholders and external authorities (Police, Fire Agencies, Availability Team Leaders, Network Availability Officers, Operations and Control Staff). Monitor and manage field resource fatigue and stand‑down. Manage fault activities during normal, emergency and escalated events to minimise unplanned customer minutes off supply through adequate monitoring and coordination. To succeed in the role, you’ll have Experience in the coordination, dispatch and control of work and/or resources within the utilities sector. Well‑developed communication and interpersonal skills to interact effectively with customers, employees and management and to work as a member of a team in a service environment. Working knowledge of the electricity distribution networks (including design). Demonstrated initiative and lateral thinking in resolving issues or problems. Demonstrated ability to work effectively during extremely busy periods, both alone and in a team. Career with us We offer a diversity of teams that contribute to great customer and community outcomes. We invest in nurturing talent, providing a safe, inclusive and sustainable environment where everyone is respected and supported. Our Diversity, Equity and Inclusion initiatives include Women in Power and Sparkle, our LGBTQIA+ allies network. We are a WORK180 Endorsed Employer for all women. Benefits: Health and wellbeing subsidy (up to $600 per year), paid parental leave up to 15 weeks for the primary carer. Harassment and Discrimination We encourage applications from all communities: people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ community and people living with disability. Accessibility We support applicants needing adjustments during recruitment. Please discuss your needs with us. Acknowledgement of Traditional Custodians We recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country. Next steps If you think you have what it takes, or would like to discuss a flexible way of working, please get in touch at . Submit your application via our Careers website by 7 December 2025 . For the full Position Description, contact Luke Castro from the Talent team at . #J-18808-Ljbffr