Client Services Manager

Welcome to Right at Home’s Job Opportunities The Right at Home Mission and Values Right at Home has a mission to ‘improve the quality of life for those we serve’. We do this by choosing the Right People™ to deliver the Right Services™ with the Right Approach™. To continue this unwavering standard of quality care, we look for people who build our culture, who are sensitive and adaptable to clients’ different personalities, cultural backgrounds, and home dynamics, and who align with our values of flexibility, approachability, accountability, collaboration and integrity. Benefits of Becoming a Right at Home Caregiver The foundation of becoming a successful Right at Home care worker is a deep passion for people and a commitment to providing high‑quality care. In return, Right at Home provides flexibility and work security and a sense of belonging to a local, and national team. Right at Home values and supports your contribution and focuses on your career development with mentoring by experienced nurses and care managers, ongoing training, and continuous support with care manager supervision. Competitive pay, career development, a reward and recognition program and a world class team connection portal called ‘Right About You™’ which includes a wellbeing and discounts program are all part of the advantages of working for Right at Home. Right About You™ Right About You is our new employee communication, recognition, wellbeing, benefits and discounts program. The program connects, recognises and supports Right at Home people wherever and whenever we work. The program brings to life our Values and Culture with the use of eCards to recognise employees and peers doing great work. A key benefit of Right About You is to help our caregivers save money everyday, with discounts at over 400 Australian and international retailers. The best part? ALL of the discount offers can be used in conjunction with any sale prices or promotions offered by the retailer - so our caregivers save even more on things like groceries, petrol, clothing, entertainment, gadgets, appliances, travel and much more If spending is not their thing, our caregivers click through to our wellbeing portal for tips and tricks on how to maintain a healthy balance in their life. If they are looking for some midweek meal inspiration, needing help winding down at the end of a busy day, or just looking for simple ways to move more, there are loads of videos, recipes, articles, tools and tips to support their physical, financial and mental wellbeing. Or, they click on our news stream to connect and keep up to date with their local office team mates or send them a ‘high five’ for something they did well. As part of Right at Home’s RightPeople™ , we have ensured that whatever makes our caregivers tick, Right About You™ has it covered. Right at Home is Australia’s leading quality home care provider, caring for seniors, adults living with a disability and adults recovering from a hospital stay. There’s nothing more important than providing care for those in need, and Right at Home offers careers for Certificate III Companion Care Level Caregivers right through to Registered Nurses who provide complex medical support to our clients. In these trying times, we want to help and support you and your career. We want to provide you with the opportunity to serve a community who needs you right now. Right at Home stands prepared to equip you with the right training and support so you can help our most vulnerable community members, making a real difference to them while growing and thriving as a person. As a Right at Home caregiver, our mission of ‘improving the quality of life for those we serve’ becomes your mission, too. Search and Apply Now If our values align with yours, and you would like to experience the benefits of working for Right at Home, don’t waste another moment. Search for a job near you by clicking on the search button below. You can search by state, by selecting a Right at Home Office near you, or by selecting a job category. Search Current Positions Right at Home Gold Coast is a leading provider of in‑home support, dedicated to helping older adults and individuals with disabilities live independently and comfortably. Based in Bundall, Gold Coast, we proudly support clients across both Aged Care and NDIS, delivering personalised, client‑first services that truly make a difference. We are now seeking an energetic and motivated Client Services Manager to join our Gold Coast team. This role focuses on referral management, new client acquisition, and a seamless onboarding experience to support our growing services. Position Overview As a Client Services Manager you will build strong relationships across the community, manage new client consultations, support sign‑ups, and ensure a smooth transition into services. You will engage with key stakeholders—such as hospitals, GPs, pharmacies, and community organisations—to strengthen referral pathways and reinforce Right at Home Gold Coast as a trusted provider of aged and disability care. Working closely with our Care Partners and Clinical Team, you will help ensure a positive and professional client journey from first enquiry through to ongoing care. Key Responsibilities Manage client enquiries from first contact through to onboarding Meet with prospective clients and families to discuss home care options, funding, and available services Collect essential client information and establish the foundation of their care plan before handover to the Clinical team. Build and maintain referral relationships with hospitals, GPs, pharmacies, brokers, and community organisations Attend industry and networking events to strengthen partnerships and increase brand presence Maintain accurate records in Visual Care CRM, track leads, and assist with onboarding documentation Conduct timely and strategic follow‑up calls with prospective clients Collaborate with Care Partners and Rostering Teams to ensure smooth client integration Stay up to date with aged care reforms and industry regulations Provide insights and feedback to support continuous improvement and strong stakeholder engagement About You You thrive on relationship‑building—both face‑to‑face and over the phone You can work independently and take initiative You have hospitality experience that is transferable to the aged care sector You are a self‑starter with the drive to learn and grow in a new industry Customer Service Focused – Committed to delivering exceptional service across all communication channels Strong Communication Skills – Able to adapt communication to different audiences and clearly explain services Attention to Detail – Strong written and verbal skills with accurate documentation Team Collaboration – Comfortable working across multiple departments and supporting colleagues Relevant qualifications (minimum Diploma ) in Business, Community Services, Aged Care, Health Management or similar , OR 2+ years’ proven experience in the aged care sector Why Join Us? Meaningful Work – Make a genuine difference in the lives of seniors and people with disabilities Supportive Team Culture – Join a passionate team that values integrity, excellence, and collaboration Competitive Salary – Attractive base salary plus super, with additional quarterly bonus incentives Company car provided - Travel across the region Paid Birthday Leave – Enjoy a dedicated day off to relax, recharge, and celebrate your birthday however you choose. Interested in this position? To Apply Please click the “Apply” button to upload your resume and cover letter. #J-18808-Ljbffr