Client Service Coordinator
vor 3 Wochen
Location: Chinderah, Northern NSWEmployment Type: Permanent Full-Time Client Service Coordinator About Us The Ever Glow Group is home to The Straightening Salon , EVEKO , and Glow Up Beverages . Three growing Australian brands united by a commitment to innovation, wellbeing, and exceptional service. From premium hair services and products to wellness-led beauty and boutique beverages, our team thrives on creativity, collaboration, and care. We’re a dynamic, close-knit group that values professionalism, passion, and the kind of attention to detail that makes clients feel genuinely seen and supported. About the Role We’re seeking a Client Service Coordinator who brings structure, initiative, and warmth to our operations. This role is perfect for someone who loves people, thrives in an organised environment, and takes pride in delivering a seamless client experience. You’ll be the connecting link between our clients, our salons, and our internal teams, ensuring everything runs smoothly across appointments, communication, and daily operations. If you’re the kind of person who notices the little things, enjoys bringing order to busy days, and genuinely cares about both people and process, you’ll love this role. Key Responsibilities Client Experience & Communication Act as the friendly first point of contact for clients: in person, by phone, email, or social media. Deliver a polished and professional standard of customer service, ensuring every interaction reflects our brand values. Manage and optimise salon bookings to prevent scheduling gaps or double bookings. Support clients in rescheduling or managing their appointments with empathy and efficiency. Operational & Administrative Support Assist with stock management, product orders, and general salon inventory processes. Support packing and dispatch of online orders for both EVEKO and Glow Up Beverages. Maintain client and business records accurately across CRM systems. Assist with invoicing, reporting, and administrative tasks to support the management team. Team & Business Support Liaise with the General Manager and Operations team to provide feedback and support continual improvement across salons and client service operations. Ensure consistent communication across teams and uphold company standards in every task. Contribute to a positive, supportive, and efficient workplace culture. About You We’re looking for someone who’s proactive, polished, and dependable; the type who loves ticking things off lists and keeping everything in order. You'll bring: Exceptional communication and interpersonal skills. Strong organisational ability and attention to detail. Experience in a customer service or administration role. Competence with booking systems, email management, and CRM tools. A calm, solution-focused approach to problem-solving. A team-first attitude and willingness to adapt in a fast-paced environment. Why You’ll Love Working With Us Be part of a warm, values-driven team that genuinely cares about people and progress. Work across three innovative brands in hair, wellness, and lifestyle. Grow your skillset in a supportive environment where initiative and great ideas are always valued. Enjoy a beautifully balanced role that combines client service, structure, and creativity. Ready to Apply? If this sounds like you, we’d love to hear from you. Submit your resume and a short cover letter outlining why you’d be a great fit Glow Group. #J-18808-Ljbffr
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