Monash Connect Team Leader

Monash Connect Team Leader Location: Clayton and Caulfield Campus | Employment Type: Full-time | Duration: Continuing appointment | Remuneration: $106,789 - $117,789 pa HEW Level 07 (plus 17% employer superannuation) Diverse and challenging leadership role. Work within a supportive team. Apply your expertise and work with passion. The Opportunity Monash Connect provides the first point of contact for staff current and future student enquiries. We are currently undergoing a transformational period of change with the objective of providing an industry‑leading student service experience. We have an exciting opportunity for a Team Leader to play a key role in the delivery of service excellence including day‑to‑day supervision, leadership, coaching, training and guidance. Dedicated to delivering high‑quality customer‑focused front‑line administrative services your primary focus will be to manage the team and ensure that staff are highly engaged, motivated and trained on the necessary systems and processes to perform their roles effectively. As the team leader you will also be required to participate in projects to introduce innovation and digital transformation. About Monash University At Monash work feels different. There’s a sense of belonging from contributing to something ground‑breaking—a place where great things happen. We make tangible contributions because our purpose is clear: to deliver positive economic, social and environmental impact in resolving the global challenges of our age. At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone’s contributions, lived experience and expertise. When you come to work you can be yourself, be a change‑maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy. In our short history we have skyrocketed through global university rankings and established ourselves consistently among the world’s best tertiary institutions. We rank in the world’s top‑50 universities in rankings including the QS World University Rankings 2026. Learn more about Monash. Today we have the momentum to create the future we need for generations to come. Accelerate your change here. Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents. What you will bring to the role To be successful in this role you will have previous experience supervising a successful customer service function with a focus on delivering excellent customer service in a contact centre environment. Your previous leadership experience will demonstrate your ability to develop and motivate staff, manage performance and plan resources to meet work objectives. You will have the ability to identify and implement continuous improvements to existing practices as well as good planning, analytical and organisation skills to prioritise queries and offer the most relevant advice. Experience with Salesforce telephony systems and performance reporting is highly desirable. Key Skills Hyperion Acquisition Asset ABAP Basic Activex Enquiries Richard Gray Service Delivery Lead Monash Connect Applications Close Sunday 2 November :55pm AEDT Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people and people of all genders, sexualities and age groups. We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion. Your employment is contingent upon the satisfactory completion of all pre‑employment and / or background checks required for the role as determined by the University. Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations and pays its respects to their elders past and present. #J-18808-Ljbffr