Retail Logistics Support Specialist

The Role Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence. We are currently seeking a Retail Logistics Support Specialist to join the onsite Mercedes-Benz Australia Global Customer Service and Parts (GCSP) Logistics Operations Division. The team collectively manages our impressive 28,000 square metre National Logistics Centre located in Laverton North, Melbourne where the role is based. By joining our team, you will be involved in all aspects of the operation including warehousing, transportation and supplier management. The role has plenty of variety with a focus on customer service management for Logistics enquiries, inbound transportation (sea and air freight) from our Global Logistics Centre Germany and Regional Logistics Centre Malaysia and process optimisation. Our ideal candidate will be ready to be immersed in the logistics and supply chain operations of a large iconic brand and moreover, excited to get hands on in a fast paced, multi-faceted operation. Given the enormity of the LC operation, the Retail Logistics Support Specialist is required to: Play a pivotal role in optimising our logistics operations. Provide the necessary support to the Mercedes-Benz internal and external customer network, stakeholders and suppliers to ensure customer expectations and internal targets are met. Ensure that Mercedes-Benz Third Party Logistics (3PL) providers are meeting their contractual requirements, key performance indicators and service levels. Collaborate with cross‑functional teams to integrate data management and automation solutions into existing systems. Develop and maintain relationships with retailers by understanding their needs and preferences; act as the primary point of contact for retailer inquiries and concerns. Gather retailer feedback and insights to identify areas for improvement. Collaborate with internal teams to implement changes that enhance retailer/customer experience. Ensure all processes adhere to company policies, industry regulations and quality standards. As the Retail Logistics Support Specialist your key responsibilities include: Retail Logistics Support Key Point of Contact Serve as the primary logistics contact for retailers, managing enquiries through the CRM system and coordinating responses to minimise repeat requests. Analyse operational reports and collaborate with GCSP teams to identify and implement continuous improvement initiatives. Inbound Transport Manage inbound transport operations, including seafreight and airfreight shipments, monitoring 3PL performance and ensuring adherence to Delivery In Full One Time (DIFOT) requirements. Coordinate inbound transport with the Customs and Shipping Manager and maintain accurate ETA information for retailers. Conduct audits of inbound transport and logistics procedures to ensure compliance with GCSP standards. Systems and Audit Act as the primary contact for all Logistics System topics and support related IT security and operational systems, including Internal Control System (ICS) and Advanced Mercedes-Benz Operations for shop floor IT security system (AMBOSS). Manage compliance processes, special market requirements and support audit methodology to ensure ongoing adherence to standards. What you will need to be successful Strong customer‑first approach with strong decision‑making skills. Team player, organised, friendly, with a relationship‑styled approach in dealing with suppliers and customers and a can‑do attitude. Ability to manage your own workload and multitask. Exceptional attention to detail and analytic mindset towards logistics operations. Excellent communication and negotiation abilities. Degree in Supply Chain, Business or related field is highly desirable. Warehousing and Transport Operations experience. SAP, ERP, Warehouse Management System (WMS) and inventory systems knowledge and experience highly desirable. Warehouse management, inventory, freight management and 3rd‑party freight system tracking knowledge highly regarded. Intermediate proficiency in Power BI, Excel, Word and PowerPoint. Why you should apply This is an excellent opportunity for a highly motivated, results‑driven individual with the aspiration to work in an industry‑leading environment in a role that has a broad scope of responsibilities. You will be supported by a like‑minded team who will strive to coach, mentor and lead you to ensure collective success Furthermore, you will: Join a large, global organisation dedicated to inclusivity and diversity. Enjoy flexible working arrangements to support you in your career, work and life. Enjoy free on‑site parking, discounting car leasing and other great benefits. If you are ready to drive your career forward, please apply with your CV and covering letter. Our team will review and interview suitable candidates as they apply, so to ensure you don’t miss out, please apply sooner rather than later (by latest Monday 8th December). You must have valid working rights for Australia/New Zealand to be eligible to apply for this role. At Mercedes‑Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on‑site parking, employee assistance programmes and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programmes. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity. #J-18808-Ljbffr