Business Applications Analyst

We’re entering a new chapter for Information Technology at Water Corporation as we deliver bold, future‑focused solutions. With the launch of our new Information and Technology Group Operating Model, we’re transforming how we deliver technology services, making them faster, more responsive, and more aligned with the needs of our business and customers. As part of this transformation, we’re hiring multiple new positions. These roles are key to shaping a vibrant, forward‑thinking Information Technology Group – one that adds real value, delivers better outcomes, and works in smarter, more agile ways. It’s a strategic shift aligned with our organisational strategies, designed to modernise systems, embrace innovation, and create a more flexible, collaborative, and customer‑centric IT environment. If you’re equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us. Real benefits that matter Real flexibility with options to work from home, flexible work hours An additional 2 well‑being days each year Access to long service leave pro rata after 3 years of service Generous co‑contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co‑contribution that matches your own 2% contribution Purchase additional leave of up to 12 weeks Discover more benefits we offer to support the unique and individual ways our employees live. About the role As an Analyst – Corporate Systems, you will play a key role in ensuring the efficient delivery of system changes and application support services that directly impact the Corporation’s critical corporate technologies. This role is central to maintaining high‑quality, stable systems that support critical frontline teams and corporate management. You will be part of a collaborative team within the IT Group, working closely with business users, service providers, and governance forums to deliver technical solutions that meet business needs and drive continuous improvement. What the role will involve Business Analysis & Delivery Coordination Analyse business problems and gather requirements for approved application changes Support the full Software Development Life Cycle (SDLC) Engage stakeholders to ensure solutions are well‑designed and implemented Coordinate delivery planning and manage risks associated with software releases Liaise with service providers to ensure optimal design and outcomes Application Support Ensure systems are available and functioning effectively for customer use Investigate incidents and manage problem resolution Monitor KPIs and identify opportunities for improvement Support the transition of new services into the Corporate Systems portfolio Assist with application lifecycle management and security role development Process & Business Management Coordinate delivery processes in line with standards and quality frameworks Contribute to process improvement and manage change/release activities Provide subject matter expertise to projects and stakeholder initiatives Foster a culture of learning and continuous development within the team Knowledge Management & Compliance Develop and document learning programs for assigned applications Support local user expert networks Ensure compliance with legislation, corporate policies, and ethical standards Key skills and experience To be successful in this role, you will bring: Degree in IT‑related field or significant relevant experience Strong experience across SDLC and stakeholder engagement ITIL 4 Foundation (BA Foundation certified is desirable) Skilled in incident/problem management, change & release processes Highly experienced with cloud‑based systems and working in the AWS environment (certification preferred) Skilled at working with SAFe Agile delivery Experience with low code/no code system support and developmentProficient in requirements gathering, design review, and testing Advanced MS Office skills Strong analytical, problem‑solving, and decision‑making abilities Adaptable, proactive, and collaborative team contributor This role is a great fit for individuals returning to the workforce. Whether you’ve taken time away to care for family, support loved ones, or pursue personal goals, we understand the value of your experience and the importance of a supportive transition. This opportunity offers the flexibility, encouragement, and resources to help you confidently re‑establish your career and thrive in a welcoming environment. Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role. As part of the recruitment process you may be required to complete pre‑employment screening which may include a medical, qualification check, police clearance and Australian working rights check. Applications close Friday 28th November 2025 Our commitment to a diverse and inclusive workplace Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer or . To read our diversity and inclusion statement, please visit our website #J-18808-Ljbffr